“My website is down and I cannot reach anyone in customer service. On the phone, it says to leave a message but then says “sorry but the user mailbox is full”. It also suggests using live chat but when I do that it disconnects me and says no online agents are available. So, I’ve emailed a ticket. I’m just wondering what’s going on and I’d like to resolve this promptly. Thanks.”
WebHostingPad was founded in 2005 by a team of successful industry veterans with intent on delivering the best value in web hosting. With the growing need for affordable hosting, the company set out to deliver the best web hosting at a price that everyone can afford. Yet, our user reviews have been quite mixed lately so if you decide to sign with them, be sure to let us know how things actually pan out!

I was hosted with webhostingpad 5 years ago. They were down… a lot… and after a year I switched to a different hosting company who has been awesome. I was told there was no ability to refund the balance of my money (I paid up front for a 5 year term to save a few dollars with their $1.99/mo deal). Today I received an invoice for $191 from them!!! When I emailed back that I had left their service years ago, they said I would have to go to their website and log in to cancel the subscription. After 4 years, I haven’t a clue what my password is. Calling got a “the number you called is unassigned” message and the chat feature gave me a 404 error. Even the “password reset” feature wasn’t working. Eventually, despite numerous requests to just cancel the service, someone sent me a new password and I got to navigate through a very non-intuitive series of links and hopefully have left forever. Given my experience with them, please use ANYONE else!
I'm sorry to hear about your dissatisfaction with our hosting, but we are unable to offer one-day hosting for accounts suspended due to lack of payment. We send multiple reminder emails about upcoming renewal dates and charges so that clients who are considering switching hosts have plenty of time to gather their site files and cancel their service, or to contact a new hosting company to initiate site migration before the account is suspended. This is to avoid preventable issues like this and ensure clients are not charged for hosting they no longer want. Regardless, we're sorry to see you go. We wish you the best of luck moving forward.

Hi Jason, Thank you very much for your feed back I apologize for any issues you've experienced with our support team. Unfortunately I can't answer your problem directly as no account information was provided in the review, but I would be happy to investigate your issue further. Please email customercare@webhostingpad.com with any information relative to your account so I can look into this. I would hate to lose you as a customer based on a negative customer service experience. This instance is not something we pride ourselves in.
I must say that I'm impressed by the high quality of services offered at a price so affordable. Because the interface is fairly intuitive, I did not need assistance to often. But anytime I needed, I had full support to solve the problem in the shortest time. For all these thank you and sincerely recommend anytime. Keep up the good work that you do!
Web Hosting Pad is committed to delivering the best value in web hosting by providing a safe, reliable, and efficient process for your convenience. Currently, the company hosts over 150,000 domains in its state-of-the-art data center. WebHostingPad has been accredited with a number of awards and recognition for its continued efforts to provide top quality service to customers.
The web hosting provider offers solid plans with a good selection of features. The one area we're concerned about is how it presents its offers. Like many hosting providers, its published pricing is a bit misleading. You're not getting hosting for $2.96/mo unless you pay $71 for two years of service. Renewals are generally at a higher rate, although a salesperson we spoke to advised you ask for a "loyalty discount."

I was hosted with webhostingpad 5 years ago. They were down… a lot… and after a year I switched to a different hosting company who has been awesome. I was told there was no ability to refund the balance of my money (I paid up front for a 5 year term to save a few dollars with their $1.99/mo deal). Today I received an invoice for $191 from them!!! When I emailed back that I had left their service years ago, they said I would have to go to their website and log in to cancel the subscription. After 4 years, I haven’t a clue what my password is. Calling got a “the number you called is unassigned” message and the chat feature gave me a 404 error. Even the “password reset” feature wasn’t working. Eventually, despite numerous requests to just cancel the service, someone sent me a new password and I got to navigate through a very non-intuitive series of links and hopefully have left forever. Given my experience with them, please use ANYONE else!
Cheap for a reason, if you just want to something to play with, not actually want your site to work or viewed by others, then please go ahead. I will show my experience with this company. I have signed their service for a 3 years plan back a few years, and end up nothing could be used rather than a web disk, so I didn't cancel it and forget this all together. Just found my credit card was debited and the plan was renewed automatically for another few years. Then I request to refund without success as only could be done for initial sign up and within 30 days, no renewal at all. Just full of lie. I am just wondering why there is no government authority to handle this kind of complain and to allow this kind of junk business existed on the market for so long.
Have had the plan since 2010. Agreed to a 1.99/3 year contract. Renewal price was supposed to be locked in. Renewed in 3 years for correct cost of 71.64. Second renewal comes up and 161.64 is charged to my credit card. Will not refund on cost of plan I did not agree to. They do send me their current billing policy, yet that is not the plan I signed up for. Surprise charges to credit card...BEWARE!!!
also advertizes "free domain" but charges $14.95 per year - thieves, crooks and full of consumer theft. By LAW, you cannot charge in advance for services and not allow cancellation WITHOUT refund for payment of services NOT RENDERED. Fraudulent thieving Webhostingpad REFUSES to refund the three years STOLEN in advance for services NOT BEING RENDERED plus charges for domain name! Crooks and Criminals....CLOSE THEM DOWN PEOPLE...not American Behavior!!!
Launched in 2005 by a group of hosting industry’s experts and grizzled veterans, Web Hosting Pad aims to deliver unparalleled web hosting solutions and experience at price points that everyone can afford. Over 200,000 domains are now hosted by the company and that number continues to grow, thanks to Web Hosting Pad’s commitment to using only the best brand name equipment and implementing the industry’s best practices.
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