Hi, I apologize for any issues you've experienced while having an account with us. After doing some research it appears your account was suspended for hosting phishing material. Unfortunately when we receive these type of notifications we're forced to suspend the account immediately to avoid having the server come down for all of our clients. After each account is suspended a notification email is sent to the email address on file. We are more than happy to work with you to ensure your account is running without any phishing material. Our support team is here 24/7 to assist by running a scan to ensure malicious files are not residing on your account.
I have lodged some 20 tickets over the past 12 months. Always the same problem: blacklisted SMTP IP (shared) results in bounced mail. They host too many spammers and abusers and since the SMTP IP (sending IP) is shared, your mail hardly ever arrives. Gmail goes constantly in Spam and Hotmail / GMX bounces completed. Hotmail: Unfortunately, messages from [204.93.163.106] weren't sent. Please contact your Internet service provider since part of their network is on our block list (AS3140). GMX: 554-IP address is black listed. 554 For explanation visit http://postmaster.gmx.com/en/error-messages?ip=204.93.163.106&c=bip ONLY EXCUSES FROM THEM for the past months. They promised to put my domain on a well-reputed IP (whatever that means) - they DID NOT. They promised to clean/unlist their SMTP IP - no idea if they do but NO result whatsoever. If you want to send 3-4 emails a day to gmail or hotmail or gmx - STAY AWAY FROM WEBHOSTINGPAD. The problem has been going on for months now (months!) - so you can see how much they "care" about customer service. Tickets are "responded" but NO action is taken that solves the problem. I now need to refer to a gmail email account because they are unable to provide a clean IP. Horrible. Stay away!
In terms of what many vendors call unlimited service, Web Hosting Pad's terms of service indicate that its definition of unlimited is what it calls "incremental." Basically, as you need more capability, it wants to discuss that with you, both to help you get the most out of its services, and to make sure you're using its systems without abusing them.

Worst hosting company there is. In the almost 15 years I've been with them I've had all my data lost once, have had to be switched servers twice, have had numerous downtimes, have had my website suspended multiple times because of hackers, and a whole host of other problems. Do yourself a favor and if you can afford to spend more money elsewhere, DO IT!

Sorry for the issues with your website! Your review doesn't contain any account specifics and we don't have an account under the name Hector Salazar so unfortunately I'm unable to check any specifics on your account, but I'll gladly look into the downtime you are experiencing. If you could send your account info to customercare@webhostingpad.com I'll look into it for you as soon as possible.
Cheap for a reason, if you just want to something to play with, not actually want your site to work or viewed by others, then please go ahead. I will show my experience with this company. I have signed their service for a 3 years plan back a few years, and end up nothing could be used rather than a web disk, so I didn't cancel it and forget this all together. Just found my credit card was debited and the plan was renewed automatically for another few years. Then I request to refund without success as only could be done for initial sign up and within 30 days, no renewal at all. Just full of lie. I am just wondering why there is no government authority to handle this kind of complain and to allow this kind of junk business existed on the market for so long.
"description": "Launched in 2005 by a group of hosting industry’s experts and grizzled veterans, Web Hosting Pad aims to deliver unparalleled web hosting solutions and experience at price points that everyone can afford. Over 200,000 domains are now hosted by the company and that number continues to grow, thanks to Web Hosting Pad’s commitment to using only the best brand name equipment and implementing the industry’s best practices.\n",
I'm sorry for the unexpected change in your bill. Our $1.99/month pricing is a special introductory offer and our plans do renew at the regular rates. Between 2010 and 2013 we changed our billing system and when that happened there were some accounts that didn't have the prices updated to the regular renewal rates, so you actually got renewed at the special introductory rate for a second term. Since then, our billing system has been updated and all prices are correct now which is why your most recent bill was higher. When cancelling your account you are given two options, to either cancel immediately or at the end of the billing term and if you choose immediate your account will be cancelled right away. I will double check our cancellation procedure to make sure this is as clear as possible so we avoid issues with early account cancellation in the future. I certainly wish you well with eHost.com, but I urge you to check their renewal rates. Their 3 year renewal is currently $5.98/month ($215.28 for 3 years) which is over $50.00 more than our 3 year renewal.
I'm sorry for the unexpected change in your bill. Our $1.99/month pricing is a special introductory offer and our plans do renew at the regular rates. Between 2010 and 2013 we changed our billing system and when that happened there were some accounts that didn't have the prices updated to the regular renewal rates, so you actually got renewed at the special introductory rate for a second term. Since then, our billing system has been updated and all prices are correct now which is why your most recent bill was higher. When cancelling your account you are given two options, to either cancel immediately or at the end of the billing term and if you choose immediate your account will be cancelled right away. I will double check our cancellation procedure to make sure this is as clear as possible so we avoid issues with early account cancellation in the future. I certainly wish you well with eHost.com, but I urge you to check their renewal rates. Their 3 year renewal is currently $5.98/month ($215.28 for 3 years) which is over $50.00 more than our 3 year renewal.
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I have been with webhostingpad for 6 years now and they are great! Anytime I have a question, I just submit a ticket and someone gets back to me within an hour, usually 10 minutes or so. My website is always up and their software is easy to use. They have plenty of templates to use and they updated their user interface so it's more user-friendly. At this point I just installed Wordpress and use that for my website. The price is hard to beat and sometimes they have specials too, even for existing users. Definitely recommend their service.
Web Hosting Pad’s hosting plans include the latest version of cPanel, the world’s most popular and widely used control panel platform. With cPanel, managing websites is easy with the application’s intuitive interface. Plus, it is loaded with features and functionalities that make management operations, configurations, and installations quick and easy even for beginners.
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