Sorry for the issues with your website! Your review doesn't contain any account specifics and we don't have an account under the name Hector Salazar so unfortunately I'm unable to check any specifics on your account, but I'll gladly look into the downtime you are experiencing. If you could send your account info to email@example.com I'll look into it for you as soon as possible.
I have used WHP for many years. They are the absolute cheapest host you can find online who offers the exact same service as any other host. Customer service has always been almost immediate to respond but that has slowed "some" over the last year or so. I do feel the price has gone up from a constant price to an "entry" price but after entry is still cheaper than other hosts. Upgrading from WHP to VPS Depot is, in my belief, in the same building and VPS Depot is HORRIBLE. I lost potentially over $100k because of them once. VPS Depot customer service is WORTHLESS so if you ever upgrade from WHP, choose elsewhere but, as for webhostingpad, they have always been fair with me. Once or twice did I get a customer service from a name I did not recognize who seemed to care less but, generally, CS is great. Site's has had very little down time, ever but has also recently been a little wack. WHP is my go-to host for starter sites until I ever host from my own server.
I spent several hours with Webhostingpad support group trying to figure out an email problem that just started to appear. The tech support agent kept telling me it was my configuration causing it and turns out they made some changes due to a network/hardware outage exactly the same day my problem started. I was not able to talk to support over the phone so had to do it via chat session and felt my time was wasted and still could not get resolved. The service has worked good up to this point and was the first time I had to use their support. Based on this experience, I will probably move away from them. I have a email in to them to have someone call me back about this so will see if that actually happens.
WebHostingPad reserves the right to suspend, without prior notification and at its sole discretion, your account if your site is found to be in violation of the terms or service, including use of your hosting space to store media or emails. You are solely responsible for removal of any and all excess media, email, or files to meet the criteria of these terms, and/or to avoid suspension. If you wish to set up POP3 or IMAP to store your emails elsewhere, WebHostingPad Support will help you, with the understanding that we are under no obligation to do so.
I attempted to transfer my account to a new company on the day that my invoice was due. Despite the fact that the account was still active on the day in question, employees in the customer service department told me that it had already expired. They refused to unlock my account, thus freeing me to take my domain name and web page to another company. I was finally able to get them to unlock my domain, but now they will not allow me to get into the program allowing me to retrieve the backups of my web page. The employees frequently point to the fact that I waited until the last minute to make the change, but it doesn't matter if I waited until 30 seconds before the end of the day, it was still my right to have access to that information. Because they did not release the domain until after the invoice date; I was not able to sign up with the new company until after said date and did not find out that I would need access to those files until after the invoice date. Had Web Hosting Pad done
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