I am new to Webhostingpad, and had various questions related to the service compared to the one that I was used to before. I happened to talk to Ron from support. He was able to answer all my questions quickly and very concisely. He was very professional with his questions and the information he conveyed back to me. I was really impressed by his customer service. Definitely a plus to have this type of person on the support line.
I attempted to transfer my account to a new company on the day that my invoice was due. Despite the fact that the account was still active on the day in question, employees in the customer service department told me that it had already expired. They refused to unlock my account, thus freeing me to take my domain name and web page to another company. I was finally able to get them to unlock my domain, but now they will not allow me to get into the program allowing me to retrieve the backups of my web page. The employees frequently point to the fact that I waited until the last minute to make the change, but it doesn't matter if I waited until 30 seconds before the end of the day, it was still my right to have access to that information. Because they did not release the domain until after the invoice date; I was not able to sign up with the new company until after said date and did not find out that I would need access to those files until after the invoice date. Had Web Hosting Pad done
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