I signed up for them for email hosting but it was a huge waste of time. They claim IMAP support, but interpret their terms of service as "no email storage", meaning that you are capped to 10GB overall space and will not be given any more if your total mail storage exceeds 1GB. Who has IMAP accounts and doesn't (at least collectively) have at least 1GB of mail?! It's crazy. They might be great for website hosting, but if you want email hosting it is pointless to go with them.

I'm sorry you feel this way. I'll try to address your issues one at a time. 1. We do have an unlimited plans, but as we state when you sign up, they're incremental. Due to the large amounts of spam all emails receive, we don't allow our users to use 10GB of space for mostly old emails, as this would mean everyone would run out of space very quickly. We'd be happy to help you set up a POP3 or IMAP so you don't run into this problem again, however. 2. Our reminder emails about renewals are automated, so if your contact information was correct and up-to-date, you received an email about the upcoming invoice. We have to stop service upon non-payment or else no one would pay for the services they're using. This is in our terms. As for why it may have taken 14 hours to start working again, that's likely a requisite for your payment method of choice. Once the payment is processed, we work to get the account and site back up as quickly as possible, though there can be extenuating circumstances. 3. What exactly do you mean by "got infected" because we'd be happy to help you work through it. We don't offer pro-rated refunds for misunderstandings, but we do offer support to help you address possible reasons why your site got infected, if that's what you believe happened, and help you to create more secure passwords and limit backdoors for hackers and viruses to get in. We apologize you've had a negative experience, but please contact our support team to address this so we can help you resolve it.

Website transfers from a previous host to WebHostingPad will be done free of charge. This free transfer is only valid when the website being transferred is currently hosted with a different web hosting company. Any transfers from one WebHostingPad account to another WebHostingPad account in an attempt to avoid paying renewal fees, or for any disingenuous reason, will result in a $24.95 transfer fee for our time and assistance, at WebHostingPad’s sole discretion.

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Web Hosting Pad's hosting plans include the latest version of cPanel, the world's most popular and widely used control panel platform. With cPanel, managing websites is easy with the application's intuitive interface. Plus, it is loaded with features and functionalities that make management operations, configurations, and installations quick and easy even for beginners.

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Your disk space is intended for storing necessary site files, such as .html, .css, .php, .js, .tpl, and other files required for displaying your site online. It is not intended for massive quantities of multimedia files, included, but not limited to, photo files (.jpg, .png, .gif. .svg, .eps, .psd, etc.), video files (.avi, .mkv, .mov, .wmv, .mp4, etc.), music files (.mp3, .wav, .wma, .m4a, .flac, etc.), document files (.pdf, .docx, .pptx, .zip, .rar, etc.), or emails. You may allocate the first 10 GB of your hosting space however you like, with the understanding that to receive an increase, you must fall within these terms.
Horrible company! Everything was fine until I decided to switch companies because Web Hosting Pad raised my rates significantly. When I contacted them about the switch, they said my domain had expired and they weren't able to transfer the domain until I paid them the cost of the invoice, plus $40.00. I pointed out that it was not, in fact, expired, but they continued to refuse to transfer the domain. When it actually HAD expired and I pointed out that they should have made the transfer when I asked, they said I shouldn't have waited until the last minute (I didn't). I filed a complaint with the Better Business Bureau, but the company refused to respond to the complaint. It seems to me that if they were in the right, they would jump on the opportunity to clear their name. The fact that they refused to respond to the complaint tells me that they had something to hide, or they had no defense for the way they handled my request. Throughout this ordeal, Web Hosting Pad employees were rude, condescending, and frequently flat out lied to me. Now they have control of my domain name and refuse to allow me to make the transfer, and have also locked me out of my account. I would rather start over with a new domain, however, than give this company another penny.
I started using this service at the end of November 2015. I had no problems for two months. In February I began experiencing frequent down time which slowly progressed and became more frequent. Now it is nearly May and my service is down more often than not. The company offers a ridiculous 99% up time guarantee. Basically what they are offering is if you experience a years worth of bad service they will give you a months worth of bad service for free. You are better off staying away from this company.

I was working on my website on 12.26.2015 that was to launch today 1/1/2016. I was having issues with some changes so I decided to restore my site from a known good backup from 12.20.2015 - when the restore completed my entire site was gone. Tech support was extremely unresponsive and my site is still not up after almost a week - i have escalated this matter to management there and no response. the only good backups of my site are now missing along with 10gb of data that I have no idea what support deleted. tech support has done more harm than good. I have no idea how my site got destroyed by doing a restore and neither did tech support. they are incompetent in getting my site back up and have lost my only good backups. tech support is extremely hard to reach. they advertise 24/7 support via email chat or phone -but they purposely tie up these means so that it is nearly impossible to get a hold of anyone during an emergency. i tried to call the phone support - no one available with a m
On April 9th we was billed $20 for a renewal of an SSL certificate . Since then, Our site has been down with site certificate error. blocking customers from accessing our site. This happens EVERY year with them. They make fake statements claiming it has been fixed then the next year, after being automatically renewed and billed by them, it stops working. This happened again this year and at this moment, our website is down main account domain - product-smith.com the domain supposed to have SSL kalron.com
Hi Anna, I apologize you were caught off-guard by automatic renewals, but we have never tried to be sneaky about it. Automatic renewal is written into our terms. The reason we automatically renew is so that customers don't experience any interruptions in service every time their hosting renews. By automatically renewing, we are able to provide continuous service. If you were planning to cancel, you needed to submit a cancellation request. Otherwise we won't know you don't want to continue with your service. We wish you the best of luck moving forward, but we suggest you read the terms for any host you're planning to move to - you will be hard-pressed to find one that doesn't schedule automatic renewals, as it's the standard in the industry (for the reason we stated above.)
Website transfers from a previous host to WebHostingPad will be done free of charge. This free transfer is only valid when the website being transferred is currently hosted with a different web hosting company. Any transfers from one WebHostingPad account to another WebHostingPad account in an attempt to avoid paying renewal fees, or for any disingenuous reason, will result in a $24.95 transfer fee for our time and assistance, at WebHostingPad’s sole discretion.
This company has no morals. They will shut your website if you are so much as a few hours overdue your subscrition. If you are looking for a company that cares about their clients, then look elsewhere. I stayed with this company because in the early days they were good. Now they have autimated just about as much as anything they can and they are just interested in grabbing anyones money.

On the plus side, SiteGround offers free automatic daily backups, access to the Cloudflare CDN, high-performance SSDs for all plans, unlimited email accounts and integration of the free LetsEncrypt SSL certificate into sites. The company does limit bandwidth and storage, but even those who claim to offer so-called unlimited bandwidth and storage really have some limits in its terms of service.
I'm sorry for the unexpected change in your bill. Our $1.99/month pricing is a special introductory offer and our plans do renew at the regular rates. Between 2010 and 2013 we changed our billing system and when that happened there were some accounts that didn't have the prices updated to the regular renewal rates, so you actually got renewed at the special introductory rate for a second term. Since then, our billing system has been updated and all prices are correct now which is why your most recent bill was higher. When cancelling your account you are given two options, to either cancel immediately or at the end of the billing term and if you choose immediate your account will be cancelled right away. I will double check our cancellation procedure to make sure this is as clear as possible so we avoid issues with early account cancellation in the future. I certainly wish you well with eHost.com, but I urge you to check their renewal rates. Their 3 year renewal is currently $5.98/month ($215.28 for 3 years) which is over $50.00 more than our 3 year renewal.
I am their customer since 2010 till 2016, was really worst uptime back in that time, but it was the cheapest multi site hosting service company then. They improved a lot over these few years. But still always down, like 5,6 time a year. And every time I contact support, they would not reply until they sorted out the issue. So basically useless! I paid $71.64 for 3 years in the past 6 years, (2 contracts). But suddenly they want $161.64 for the coming 3 years ! That's insane! Ok, so I stop renewing and moved to ehost.com (paid $99/ 3 yrs.). But they cut my account 5 days before expiring ! That's so naive ! Luckily, I moved all my files just a couple of hours before that. My advice, if you are hosting your personal blog there, you should be fine. It's the cheapest out there like $1.99/ mo., but make sure you move before expiring.
I attempted to transfer my account to a new company on the day that my invoice was due. Despite the fact that the account was still active on the day in question, employees in the customer service department told me that it had already expired. They refused to unlock my account, thus freeing me to take my domain name and web page to another company. I was finally able to get them to unlock my domain, but now they will not allow me to get into the program allowing me to retrieve the backups of my web page. The employees frequently point to the fact that I waited until the last minute to make the change, but it doesn't matter if I waited until 30 seconds before the end of the day, it was still my right to have access to that information. Because they did not release the domain until after the invoice date; I was not able to sign up with the new company until after said date and did not find out that I would need access to those files until after the invoice date. Had Web Hosting Pad done
I have used WHP for many years. They are the absolute cheapest host you can find online who offers the exact same service as any other host. Customer service has always been almost immediate to respond but that has slowed "some" over the last year or so. I do feel the price has gone up from a constant price to an "entry" price but after entry is still cheaper than other hosts. Upgrading from WHP to VPS Depot is, in my belief, in the same building and VPS Depot is HORRIBLE. I lost potentially over $100k because of them once. VPS Depot customer service is WORTHLESS so if you ever upgrade from WHP, choose elsewhere but, as for webhostingpad, they have always been fair with me. Once or twice did I get a customer service from a name I did not recognize who seemed to care less but, generally, CS is great. Site's has had very little down time, ever but has also recently been a little wack. WHP is my go-to host for starter sites until I ever host from my own server.
I had made numerous complaints & tickets submitted due to excessive downtime including being asked to be moved to a "more reliable" server. Once moved to a "more reliable" server, downtime INCREASED instead of having an improvement. A refund because of providing poor service and reliability of only a 73% uptime instead of their "promised" 99% was denied. If you have a business that depends upon email and website to be functioning, I would recommend not using the services of WebHostingPad.
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My message to you is this. If you are happy with WedHostingPad now, that's fine. I had been happy with them for about seven years. I wrote five-star reviews on their site. Everything went smoothly. But, based on my experience, I have to say, be careful signing long-term agreements with them. They may downgrade you somewhere midterm and try to sell to you the "additional" services that you would have been entitled to in the first place.
I've been with these guys for 2 years. At first, they seemed like a great step up from a previous company. However, as time went on, I came across reoccurring issues: sites being offline, them suspending my account for alleged spam abuse (never did any thing except email my clients with software THEY provided + google killed me for a "SITE SUSPENDED" page left as placeholder for my pages. Google deemed this to be a phishing page ), super-slow loads, apathetic customer service people, and being told to "submit a ticket" for just about everything. If you're like me, you see their price and think, "dude, that's affordable". However, when you are spending real money on SEM, SEO, and social media marketing, only to find your pages have been down for who knows how long, you realize you're actually loosing money. To be fair, outages are brief. However, if you are actively sending people to your site or running ecommerce, it's a killer!

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