If I could give a negative star review I would... this morning I was charged for a hosting plan I removed all credit card information and set it to NOT renew... I asked if they would refund my money and was told no...ironnically I also got a call from my Credit Card company from the very card they had on file because there was an attempt to charge $100 as a fraudulent charge to a Boston Market...just 1.5 miles away. Coincidence, I'll let you decide??? I asked who had access to my card, I was told it was encrypted and I asked if someone could decrypt it? I was told the owner had the ability... hmmmm, sounds safe right? Horrible customer service! Beware! Jeff
Just because it's green doesn't mean it limits your power to do what you need with your websites. Rather surprisingly, its low-end account provides both SSH and WP-CLI (useful for WordPress websites and automated WordPress deployments) access, along with Git preinstalled. It's also possible to customize PHP and PHP.INI, a capability unheard of on a low-end plan.
I'm sorry you feel this way. I'll try to address your issues one at a time. 1. We do have an unlimited plans, but as we state when you sign up, they're incremental. Due to the large amounts of spam all emails receive, we don't allow our users to use 10GB of space for mostly old emails, as this would mean everyone would run out of space very quickly. We'd be happy to help you set up a POP3 or IMAP so you don't run into this problem again, however. 2. Our reminder emails about renewals are automated, so if your contact information was correct and up-to-date, you received an email about the upcoming invoice. We have to stop service upon non-payment or else no one would pay for the services they're using. This is in our terms. As for why it may have taken 14 hours to start working again, that's likely a requisite for your payment method of choice. Once the payment is processed, we work to get the account and site back up as quickly as possible, though there can be extenuating circumstances. 3. What exactly do you mean by "got infected" because we'd be happy to help you work through it. We don't offer pro-rated refunds for misunderstandings, but we do offer support to help you address possible reasons why your site got infected, if that's what you believe happened, and help you to create more secure passwords and limit backdoors for hackers and viruses to get in. We apologize you've had a negative experience, but please contact our support team to address this so we can help you resolve it.
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