STAY AWAY!!! This company is in the dark ages. My experience with WebHostingPad was abominable. THIS, AFTER 10 YEARS OF BEING A CUSTOMER. I can't imagine how they treat recent customers. They actually called me a liar and refused to refund my fee, even though I tried to cancel my subscription BEFORE the due date. Unfortunately, their systems weren't working properly and I had to contact their customer service once I realized I had never gotten a confirmation of my cancellation.
This company, Webhosting Pad is very good at stealing money from customers, do yourself a favor and stay away. I signed up with them 3 years ago because the price was appealing. As soon as I pointed my domain to their email servers, there was a flood of spam coming in, I mean thousands of spam emails every day. They make you pay for additional Baracuda spam filter which has not done a good job either. Just be prepared to deal with this. Webhosting was a bad experience either, additional fees for backup, downtime, tech support that lies to the customers about fixing something while they don’t, etc. etc… So after 3 years I moved my service elsewhere. My credit card was expired and I thought they would just not charge and cancel my service. I was wrong, they charged my card for additional full 3 years ($166+). I immediately canceled the service, I was about 7 days late and my files were moved already. I told them I will not use the hosting and I’d like my money back for 3 years I will not use at all. They refused after multiple emails, basically they just take your money and run. There is no way to talk to any billing management people on the phone, email ONLY. What they do is tell you you’re late and your fault, we keep your money. Also they won’t forget to add is that you will be sent to collections if you attempt to charge money back via the credit card company.
I've been with them for about seven years. The first five-year agreement was at $1.99/month, and everything went smoothly. When my contract expired, I searched for some other options, but decided to stay with WebHostingPad. The next five-year block of time was contracted at $3.49/month. The explanation was that the $1.99 fee is the introductory offer for the new customers only. When you've been with them for a while, they treat you with the nice additional fee for being a loyal customer. Well, I took it because I didn't have the time or energy to migrate my sites back then. And, since everything had gone quite smoothly prior to this, I decided to swallow the bitter pill and stay with WebHostingPad.
Hello Harry I'm sorry to hear about your experience. The reason your account was suspended is because you disputed the payment with PayPal. We do offer unlimited hosting space. As outlined in our terms of service that you agree to when signing up, we have disk space quotas on each account that starts at 10GB. If you find you're using up most of your disk space and need more we will increase it free of charge. This allows us to make more efficient use of the server's disk space because the vast majority of customers will never reach that initial 10GB quota. I'd be happy to have a member of our support team work with you to make sure that your account is running up to your standard. We, of course, want to make sure your website is available and running efficiently at all times.
since 2008, I've been using a multitude of different hosting companies on the web. I've been with godaddy, 1&1 and a couple others. Godaddy was expensive and they were a serious pain to deal with their support department. I thought at the time for the price I'm paying for a lousy package they offered me just didn't measure up. 1&1 was cheaper than godaddy hands down, but again the packages didn't quite give me the flexibility I needed without having to draw blood to get them unlocked. Then I came across one of webhostingpads hosting ads and thought, this has to be too good to be true. Well, I am here to say, I have been with Webhostingpad since 2012, and still today I would do it again. The price couldn't be better for all the features they offer. As for their support staff, godaddy could learn a thing or two from WHP. Each time I needed to contact support, they've been beyond professionals and courteous. And when they've sorted my troubles out, they still make sure I know I'm a valued customer! Now that's service! Fast, efficient and courteous! You'll never know until you try them out!
Hi there. I'm sorry you're unhappy. We do offer unlimited disk space, but limit space for emails due to the very large number of old emails all accounts send and receive, which are oftentimes never cleared out, even after they're unneeded anymore. The reason we offered to help you set up POP3 or IMAP is because it will help you to store your emails locally and allow your site to run quickly with all the extra disk space that will clear up, as well as keep you within our terms. If you really need to store all your emails on servers instead of locally, we'd be happy to direct you to an email-only service or a VPS. I apologize you felt we were rude, but I assure you we would never be so intentionally. We want what's best for our customers.
WebHostingPad offers unlimited disk space with its shared hosting packages, with the understanding that “unlimited” is incremental. The initial quota for disk space is 10 GB (gigabytes), which the majority of users will never exceed. If you have used 90% or more of this quota, you may contact WebHostingPad to request an increase, which WebHostingPad will grant you, free of charge, if and only if you meet the following requirements:
over the past seven years i've continuously used webhostingpad, even while also intermittently using other hosting companies, such as hostgator, enom, reseller club, and others, of all these, i have only referred clients to webhostingpad and this was completely without any referral or affiliate fees, simply because they offer support without bullshit hassles that i've had with other vendors and, to my knowledge, not one referral has regretted their webhostingpad choice. a great deal, solid uptime, fanatical support.
My message to you is this. If you are happy with WedHostingPad now, that's fine. I had been happy with them for about seven years. I wrote five-star reviews on their site. Everything went smoothly. But, based on my experience, I have to say, be careful signing long-term agreements with them. They may downgrade you somewhere midterm and try to sell to you the "additional" services that you would have been entitled to in the first place.
I wish I would have looked at reviews about this hosting service prior. I usually have had great luck with cNET but not this time. Have had website since 2000 and I have never seen anything similar to what they did to us. I believe they do this type of stuff to actually have a reason to charge you additional. I declined all upgrade offers at time of purchase which was 92.00. Three (3) months into hosting with (June 17th 2013 to be exact) them my website shut down with WebHostingPad stating that spam from my site is causing server delays. I was unable to log into the control panel. They had no recommendations on stopping it and fortunate for me we are versed with host changing and so we quickly changed hosting service. I plan on complaining to the BBB and other online consumer advocate programs. If you are not versed in changing hosting companies than stay away from them. They are trying to rip us off and have made no effort to provide me with a prorated refund. It truly is sad that there are companies like this. This company has no integrity and I have a problem with them having some of my secure information and have asked them to destroy it. They appear to be very shady.
I had made numerous complaints & tickets submitted due to excessive downtime including being asked to be moved to a "more reliable" server. Once moved to a "more reliable" server, downtime INCREASED instead of having an improvement. A refund because of providing poor service and reliability of only a 73% uptime instead of their "promised" 99% was denied. If you have a business that depends upon email and website to be functioning, I would recommend not using the services of WebHostingPad.
I have used WHP for many years. They are the absolute cheapest host you can find online who offers the exact same service as any other host. Customer service has always been almost immediate to respond but that has slowed "some" over the last year or so. I do feel the price has gone up from a constant price to an "entry" price but after entry is still cheaper than other hosts. Upgrading from WHP to VPS Depot is, in my belief, in the same building and VPS Depot is HORRIBLE. I lost potentially over $100k because of them once. VPS Depot customer service is WORTHLESS so if you ever upgrade from WHP, choose elsewhere but, as for webhostingpad, they have always been fair with me. Once or twice did I get a customer service from a name I did not recognize who seemed to care less but, generally, CS is great. Site's has had very little down time, ever but has also recently been a little wack. WHP is my go-to host for starter sites until I ever host from my own server.
I started using this service at the end of November 2015. I had no problems for two months. In February I began experiencing frequent down time which slowly progressed and became more frequent. Now it is nearly May and my service is down more often than not. The company offers a ridiculous 99% up time guarantee. Basically what they are offering is if you experience a years worth of bad service they will give you a months worth of bad service for free. You are better off staying away from this company.
I've been with these guys for 2 years. At first, they seemed like a great step up from a previous company. However, as time went on, I came across reoccurring issues: sites being offline, them suspending my account for alleged spam abuse (never did any thing except email my clients with software THEY provided + google killed me for a "SITE SUSPENDED" page left as placeholder for my pages. Google deemed this to be a phishing page ), super-slow loads, apathetic customer service people, and being told to "submit a ticket" for just about everything. If you're like me, you see their price and think, "dude, that's affordable". However, when you are spending real money on SEM, SEO, and social media marketing, only to find your pages have been down for who knows how long, you realize you're actually loosing money. To be fair, outages are brief. However, if you are actively sending people to your site or running ecommerce, it's a killer!
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