I'm switching everything to SiteGround as my experiences with them have thus far only been really positive (I could not rate their customer support more highly) whereas WebhostingPad is a completely lost cause. I'll let my last communication with Greg White speak for itself (I'm being asked to pay $70 for a "back up" of my website because I just missed the window to renew/download my website.) I obviously don't want to renew for a year now just so I can download my tiny website (so I can upload to SiteGround). It wouldn't even allow me to log into my account without paying for a year renewal.
I attempted to transfer my account to a new company on the day that my invoice was due. Despite the fact that the account was still active on the day in question, employees in the customer service department told me that it had already expired. They refused to unlock my account, thus freeing me to take my domain name and web page to another company. I was finally able to get them to unlock my domain, but now they will not allow me to get into the program allowing me to retrieve the backups of my web page. The employees frequently point to the fact that I waited until the last minute to make the change, but it doesn't matter if I waited until 30 seconds before the end of the day, it was still my right to have access to that information. Because they did not release the domain until after the invoice date; I was not able to sign up with the new company until after said date and did not find out that I would need access to those files until after the invoice date. Had Web Hosting Pad done
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