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I was working on my website on 12.26.2015 that was to launch today 1/1/2016. I was having issues with some changes so I decided to restore my site from a known good backup from 12.20.2015 - when the restore completed my entire site was gone. Tech support was extremely unresponsive and my site is still not up after almost a week - i have escalated this matter to management there and no response. the only good backups of my site are now missing along with 10gb of data that I have no idea what support deleted. tech support has done more harm than good. I have no idea how my site got destroyed by doing a restore and neither did tech support. they are incompetent in getting my site back up and have lost my only good backups. tech support is extremely hard to reach. they advertise 24/7 support via email chat or phone -but they purposely tie up these means so that it is nearly impossible to get a hold of anyone during an emergency. i tried to call the phone support - no one available with a m
You are entitled to only 1 free transfer per WebHostingPad account. In the event you wish to transfer multiple outside hosting accounts to WebHostingPad and consolidate them into one, additional fees will apply based on the total number of hosting accounts you are consolidating. WebHostingPad does not recommend consolidating a VPS or dedicated service with multiple cPanel accounts into a single shared hosting account. However, if you wish to do this, only one cPanel account will be transferred to WebHostingPad for free. Any additional accounts being transferred for consolidation will incur additional fees.
Sorry for the issues with your website! Your review doesn't contain any account specifics and we don't have an account under the name Hector Salazar so unfortunately I'm unable to check any specifics on your account, but I'll gladly look into the downtime you are experiencing. If you could send your account info to customercare@webhostingpad.com I'll look into it for you as soon as possible.

Welcome to the CNET 2020 directory of web hosting services. In this directory, we'll take a close look at some of the best web hosting providers such as DreamHost, Bluehost, A2Hosting, HostGator, InMotion Hosting, Hostinger and more. In this evaluation of the best web hosting providers, we're focusing on commercial web hosting companies that offer WordPress, VPS, shared hosting and many other web hosting services, along with a variety of annual and monthly plans.     
WebHosingPad has UNFAIR and UNETHICAL policies!!! These folks are CROOKS! My hosting got auto-renewed. I cancelled it the next day. I called and spoke with a person. I logged in and cancelled online. I filled in all the "paperwork" request they needed. I exchanged another 3 emails with customer service and every time they would quote their crooked policy of NO REFUNDS and would refuse to connect me to a manager. The customer service folks are like robots - no thinking, follow crooked policy, deny any help! This is messed up! This company is UNETHICAL and I would not recommend them! I was a customer from 2010 till 2018 and this is how they treat me? Think about how they will treat YOU! STAY AWAY! BUYER BEWARE!!!
A little under half-way of this five-year term, WebHostingPad migrated my websites to a new server. With this migration, I have lost the very important, useful, and pretty much basic functions of cPanel and the emails. For example, I cannot enter start time and end time with email autoresponder function. This means that every Friday I have to type a new out-of-the-office message from scratch. And every Monday morning, I have to delete it. If I need to take a day off in the middle of the week, this routine of retyping and deleting continues. This really adds to my busy schedule. Another problem, they took away an automatic email configuration option. I used to be able to download a configuration file and install it automatically into my email client every time I create a new email account. Now, I have to do this manually. In addition, my unlimited email accounts have become limited. I can only send up to 500 messages per month. This is restricting me, because my work depends on international communication all day long. I send a lot of emails. I had to open a Gmail account and will be switching to it. Surprisingly enough, the reliable Gmail gives you unlimited services for free! (Except for the storage.) The prepaid service with WebHostingPad took away the promised unlimited hosting options.
I'm sorry to hear about your experience. The truth is, a lot of security relies on user cooperation. We can protect your site from many forms of malicious activity, but we rely on clients to create strong passwords and update their unsecure WordPress plugins and themes. Even when all aspects of security are covered, exceptions do exist and hackers can get through, at which point we will do all we can to restore your account and help you to maintain proper account security practices. Again, I'm very sorry to hear that this happened. If you're still with us and still having issues, please contact our support so we can help you. I assure you we will do everything we can.
BUYER BEWARE!!! This company will do everything they can to take your money behind their fine print auto-renew and no refund TOS verbiage. This company does not seem to be in a customer-centric web hosting business, but rather they are a shady gray-area legal debt collections business. When I see all the negative reviews of similar experiences, this just raises more red flags.
“My website is down and I cannot reach anyone in customer service. On the phone, it says to leave a message but then says “sorry but the user mailbox is full”. It also suggests using live chat but when I do that it disconnects me and says no online agents are available. So, I’ve emailed a ticket. I’m just wondering what’s going on and I’d like to resolve this promptly. Thanks.”

Welcome to the CNET 2020 directory of web hosting services. In this directory, we'll take a close look at some of the best web hosting providers such as DreamHost, Bluehost, A2Hosting, HostGator, InMotion Hosting, Hostinger and more. In this evaluation of the best web hosting providers, we're focusing on commercial web hosting companies that offer WordPress, VPS, shared hosting and many other web hosting services, along with a variety of annual and monthly plans.     


Victor K and Kevin A assisted me with a site (transferred from another competitor's server) of which I was totally lost. After a few questions and emails, they had me up and running. I had been contemplating on moving my sites in January 2016 (renewal date) but now I feel that I may not have gotten the expertise somewhere else. In fact, I think I will be renewing early! Thanks guys/gals. Jim
WebHostingPad has UNFAIR and UNETHICAL policies!!! These folks are CROOKS! My hosting got auto-renewed. I cancelled it the next day. I called and spoke with a person. I logged in and cancelled online. I filled in all the "paperwork" request they needed. I exchanged another 3 emails with customer service and every time they would quote their crooked policy of NO REFUNDS and would refuse to connect me to a manager. This is messed up! This company is UNETHICAL and I would not recommend them! STAY AWAY! BUYER BEWARE!!!

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