Their support is very fast to respond and sort out problems but, recently, I have had too many reasons to contact them. Requests timing out (including inability to load cPanel to see what was going on), DNS resolution problems and “500” (internal server error) responses were all becoming an everyday occurence (in fact almost everytime I attempted to connect).
also advertizes "free domain" but charges $14.95 per year - thieves, crooks and full of consumer theft. By LAW, you cannot charge in advance for services and not allow cancellation WITHOUT refund for payment of services NOT RENDERED. Fraudulent thieving Webhostingpad REFUSES to refund the three years STOLEN in advance for services NOT BEING RENDERED plus charges for domain name! Crooks and Criminals....CLOSE THEM DOWN PEOPLE...not American Behavior!!!
After my cPanel and website completely stopped working on Sept 09, 2016, I contacted Webhosting Pad to request account cancellation with refund, but Web Hosting Pad refused to refund me and suspended my account! I paid $71.64USD for a 3 year hosting plan, but the server only SLOWLY worked for the first month, then completely stopped working. They suspended my account but took my money. Now, I lost $71.64USD, and got nothing from Webhosting Pad.
I am taking this time out to WARN all the future innocent potential victims who innocently think to use webhostingpad because of the advertised enticing low prices and all the "fluff" they market. They claim to have 'unlimited hosting space and bandwidth'. THIS IS NOT TRUE. This is what they write on their abuse terms read below:(All our hosting accounts do come with unlimited hosting space and bandwidth. But we start each account with a set limit but as you needs grow, simply contact us to request additional resources and we will increase it to whatever you need) for MORE $$ that is. Sounds whishsy washy all in one breath doesn't it? It has literally taken me 5 weeks to finish my small and modest website. however, I am a novice and I do use their cPanel templates. But that is not the reason. The reason is in order for me to access the cPanel where my website is being built I have to put in a Support Ticket. I am not being facetious. I literally mean I have to email support at webhostingpad each and EVERY time I want to work/review. Their reason is to many attempts to log in. This is impossible as I use a Password manager. Another one of their reason/excuses is I had some bad script on my website? I explained to them I was a novice and I was using their web templates. I do not know how to write cgi script? wth? In other words they don't know and by their support help, I don't think they pay those folks enough money to really care. All I know is it is very frustrating to submit a support ticket each and every time I want to review my paid in advance for website and email accounts. I since have lost numerous emails of potential customers. By the time I can access my emails I have very angry customers inquiring why I have not returned their emails? There are genuine issues with webhostingpad much more than I care to write so I am keeping this brief. I am warning others of the old cliche YOU GET WHAT YOU PAY FOR. What good does the low price and multiple emails do if you or anyone else for that matter cannot access them. I am very disappointed in myself for getting suckered into their Marketing ********. If you want to lose out money by your website being down and inaccessible. This hosting site Webhostingpad is for you. If you like playing email tag with support up to 48hrs, then webhostingpad is for you. If you are a novice with no programming experience Then webhostingpad is not for you. Webhostingpad is not for ordinary folks. It is not user friendly. It's more geared toward the programmer who programs for a living. I learned the hard way. If you like to make money and have more than half a day uptime to work on your paid website, webhostingpad is NOT for you. I have saved all the support ticket emails. (I will be giving these to the proper entities/business authorities) & not one email support ticket response has an apology for my time being wasted, not good customer service. I am disappointed in myself, because I thought I did my research prior to choosing them. What a big lost of money, time and most important to me, my inner peace. People do your research. Consider yourself WARNED! Don't buy from this company
I stayed with this hosting for 5 years and did not have many complains, the server was off few times, but I only have 3 simple websites so I did not really care that much. Until I got into this mess with automatic renewal. So when they announced that they are going to charge me double price for coming 5 years, I have decided not to continue, but I payed another service just 3 days before expiry date and webhostingpad used my credit card details for charge me for hosting renewal without my confirmation. They refuse to refund me and I still can't remove my credit card details from the system.
Hi Anna, I apologize you were caught off-guard by automatic renewals, but we have never tried to be sneaky about it. Automatic renewal is written into our terms. The reason we automatically renew is so that customers don't experience any interruptions in service every time their hosting renews. By automatically renewing, we are able to provide continuous service. If you were planning to cancel, you needed to submit a cancellation request. Otherwise we won't know you don't want to continue with your service. We wish you the best of luck moving forward, but we suggest you read the terms for any host you're planning to move to - you will be hard-pressed to find one that doesn't schedule automatic renewals, as it's the standard in the industry (for the reason we stated above.)
“WebHostingPad, at our sole discretion, will take weekly backups of customer’s accounts, up to and including 1GB of website files only. This backup does not include email addresses, email accounts, databases, or anything other than website files. Any account that is larger than 1GB will not be included in any automated backup service provided by WebHostingPad. In the event that a customer requires a backup to be restored, WebHostingPad may charge a one-time backup restoration service fee of $39.95.”

You get other customer-centric bonuses for 24/7 customer support, including 24/7 toll-free callback phone support, free domain name and SSL certificates for as long as you remain a MochaHost customer, a website builder with 500 free templates (and a service that will custom-design your site if you need) and a site migration service. In addition, all plans are e-commerce ready and come with free shopping cart software.


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I have been taken money from my account with their so called automatic charge that I dislike(I hate someone taking money from me without my authorization) and I did not even benefit(Money for nothing). Never ever give your card info to them and specially if is Chase card, Chase never fight for their clients, I finally closed my account with chase too.
Website transfers from a previous host to WebHostingPad will be done free of charge. This free transfer is only valid when the website being transferred is currently hosted with a different web hosting company. Any transfers from one WebHostingPad account to another WebHostingPad account in an attempt to avoid paying renewal fees, or for any disingenuous reason, will result in a $24.95 transfer fee for our time and assistance, at WebHostingPad’s sole discretion.

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