I had made numerous complaints & tickets submitted due to excessive downtime including being asked to be moved to a "more reliable" server. Once moved to a "more reliable" server, downtime INCREASED instead of having an improvement. A refund because of providing poor service and reliability of only a 73% uptime instead of their "promised" 99% was denied. If you have a business that depends upon email and website to be functioning, I would recommend not using the services of WebHostingPad.
Hello Harry I'm sorry to hear about your experience. The reason your account was suspended is because you disputed the payment with PayPal. We do offer unlimited hosting space. As outlined in our terms of service that you agree to when signing up, we have disk space quotas on each account that starts at 10GB. If you find you're using up most of your disk space and need more we will increase it free of charge. This allows us to make more efficient use of the server's disk space because the vast majority of customers will never reach that initial 10GB quota. I'd be happy to have a member of our support team work with you to make sure that your account is running up to your standard. We, of course, want to make sure your website is available and running efficiently at all times.
over the past seven years i've continuously used webhostingpad, even while also intermittently using other hosting companies, such as hostgator, enom, reseller club, and others, of all these, i have only referred clients to webhostingpad and this was completely without any referral or affiliate fees, simply because they offer support without bullshit hassles that i've had with other vendors and, to my knowledge, not one referral has regretted their webhostingpad choice. a great deal, solid uptime, fanatical support.
I attempted to transfer my account to a new company on the day that my invoice was due. Despite the fact that the account was still active on the day in question, employees in the customer service department told me that it had already expired. They refused to unlock my account, thus freeing me to take my domain name and web page to another company. I was finally able to get them to unlock my domain, but now they will not allow me to get into the program allowing me to retrieve the backups of my web page. The employees frequently point to the fact that I waited until the last minute to make the change, but it doesn't matter if I waited until 30 seconds before the end of the day, it was still my right to have access to that information. Because they did not release the domain until after the invoice date; I was not able to sign up with the new company until after said date and did not find out that I would need access to those files until after the invoice date. Had Web Hosting Pad done
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