Hi, I apologize for any issues you've experienced while having an account with us. To avoid interruptions of service all of our accounts are setup for auto renewal. Transferring a website away doesn't mean your cancelling your service, as you may potentially be using the account to host other websites. As referenced in our terms of service you must submit a cancellation formally within the account manager. We send out renewal reminders 30 days prior to any charge being made. Additionally, these reminders provide instructions on how to cancel your account if you don't want it to renew. I apologize if you didn't find the interface user friendly. We work hard to ensure that the interface is as easy as possible to use. We welcome any suggestions or recommendations you have that would make it more user friendly. We appreciate your feed back and look forward to any recommendations you would be willing to provide.
I'm sorry to hear about your experience. The truth is, a lot of security relies on user cooperation. We can protect your site from many forms of malicious activity, but we rely on clients to create strong passwords and update their unsecure WordPress plugins and themes. Even when all aspects of security are covered, exceptions do exist and hackers can get through, at which point we will do all we can to restore your account and help you to maintain proper account security practices. Again, I'm very sorry to hear that this happened. If you're still with us and still having issues, please contact our support so we can help you. I assure you we will do everything we can.
Our company signed up for webhostingpad because of their "unlimited everything" commersials. Very soon we found out that we were out of disk space due to our company e-mail accounts taking too much space. We are a accounting company and have a lot of emails daily. Our website content on the otherhand is not that large. Apperantly they have a term in small print that says that you can use only 10% of site content to your email account. Please beaware of this company!! Their customer service is very rude and unfriendly and they do not answer any of our questions and just keep copy pasting some of their instruction on how to archive old emails away from server!
I used Webhosting pad after I gave up my static IP using my own Linux server. The intro price was Ok, & I was already familiar with cpanel, plus my needs were small. Later, I moved my dns service to them too - a big mistake in hindsight. I renewed for another 2 years same rate. I did not notice down time, but they had a really bad attitude when you questioned charges. So this time I gave them the 3day notice that I was not renewing. They immediately cancelled my account, even though I had time left on the account. This was the WHOLE account including dns service (2 names) which had recently been renewed. So I can't move them to a new IP address. Bad enough, but THEN with my account already closed (their doing) they still attempted to charge my credit card. This is FRAUD. Lucky for me I had changed banks, so they did not get any $$. But my 2 domain names are gone & I had #1 rating on Google for my hobby site. STAY AWAY FROM THIS COMPANY. I have complained to my state atty general as well as Illinois atty. General. (they are located in IL). I attempted to turn them in to their credit card processor, but since they tried a non existant account (at a bank I dont use now) we could not trace the fraudulent attemp easily. I too would happily join a class action suit against them Charging for services after they have already cancelled said services (before contract ran out)is unforgivable.
No. An SSL can only be installed on a single "hostname", which is one variation of one domain name. SSLs do not cover multiple domains, or multiple subdomains. For example, you can install an SSL on store.yoursite.com, but then it won't cover yoursite.com, and vice-versa. It only encrypts the hostname it's installed on. (A Wildcard SSL covers every hostname of a single domain.)
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