Customers can receive credits if WP Engine fails to meet their SLA. This credit will be determined as a percentage of your monthly fee for each hour they fail to meet their agreement. To receive this credit, you’ll have to make a request to WP Engine’s customer support within 30 days. Your credit cannot exceed a maximum of your entire month’s bill.
That said, WP Engine plans are priced a bit on the high side especially compared to shared hosting, which is not helpful for those on limited budgets. However, for those that plan to scale their business in the near future, or are already generating a lot of revenue, the high price is worth the services they provide and the peace of mind that their site is safe and always running.
But I have found 1 that is smaller, US based, and their technical people are on top of everything, immediately….We use vps and most of our clients eventually transfer to them. MD Hosting…truly their support is in a class of their own. Privately owned and very competetive pricing. We have been on their hosting for over 2 years…its what hosting should be.
This is important when considering the choice of a web host and how it could affect the SEO of an individual site. Google takes site speed into account with their search algorithm because they have found that every additional 100ms of page-load time mean a 20 percent drop in traffic. The longer your site takes to load, the more visitors will abandon the site and go about their day. You want a host that is capable of serving pages in 1.5 seconds or less. Business owners who migrate to WP Engine say it sees their sites load an average of 2-4 times faster, and notice an immediate increase in their search engine results.

With a 99.95% service availability guarantee, WP Engine has above-average reliability. The company's support portal provides nice access to a knowledgebase for the most commonly asked questions regarding WP Engine services, site migration, and common WordPress problems. In addition, the support staff is available via online chat, phone, and a ticketing system. Furthermore, the folks who are helping you are WordPress experts and can almost always help point you in the right direction.


Some of our customers are highly technical, so whenever they contact us, it’s with difficult, interesting problems—not ones that can be solved with a knowledge base article or a simple, obvious response. Therefore, we started creating pathways for those customers to get to engineers faster—people who can work on the mind-bending stuff. Of course we don’t have that 24/7 yet, like we do with regular support. Fortunately, those problems are usually OK to be solved during normal business hours, so overall this approach has been effective.
According to WP Engine, it offers numerous support engineers per customer, and each one has years of WordPress experience. The CMS offers support via customer service software Zendesk by WordPress experts. Most tickets are answered within 30 minutes to get you back up online. The Business Package, which many companies opt for, includes phone support and the opt-in for a dedicated account manager to provide familiarity with the same person who can answer questions.

That said – the tough thing about customer support is that so much of the judgment is anecdotal. Everyone has a story, but you never know if the story is because they talked to the one rockstar-vs-rookie having an awesome-vs-terrible day. Like I mention in every hosting review, the important part is to see if a company treats support as an investment or a cost.
Some plugins may expose a website to vulnerabilities. Most of the time, this is unintentional, but we still have to draw a line in the sand. Our system scanner searches for these plugins and automatically disables them. Besides disabling plugins for security reasons, plugins can also be disallowed for performance reasons. Our comprehensive list of disallowed plugins (along with explanations as to why they are disallowed) can be found here. You can read more about WP engine security environment here.
Speed – WP Engine works exclusively with WordPress, meaning our platform is completely optimized to deliver fast, secure WordPress experiences. And as mentioned above, we use a bespoke combination of technologies to ensure high levels of site performance. All these work in harmony to accomplish an average page load times improvement of 38% when moving from other hosting companies. The WP Engine platform is designed to scale so there is no reduction in speed as customers’ sites and business scales.
WP Engine is by many experts considered the best in WordPress Managed Hosting, they offer automatic security updates, daily backups, one-click restore points, automatic caching, top-tier security, FREE CDN &  SSL Plus FREE Site Migration. WP Engine is not cheap compared to other WordPress hosting, but you get what you pay, and WP Engine has the best support and performance by the top WordPress experts so you can be sure your website will be handled by the best. Many well know websites are running on WP Engine because of the speed, security and hustle free dealing with technical aspect of your website.
If you're looking to sell products via your website, you'll want a Secure Socket Layer (SSL) certificate. It safeguards the data sent from a customer's computer to your site's servers. Fortunately, WP Engine includes one, free of charge, with your hosting subscription. Considering that some web hosts make you buy an SSL certificate, I tip my hat to WP Engine for tossing one in for free.
Take advantage of the built-in expert rule sets from the combined intelligence of Cloudflare and WP Engine, as well as data from Cloudflare’s 10 million websites, to protect you from emerging threats. You gain the best security protection against top OWASP security vulnerabilities, compromised data, and DDoS attacks that threaten to black out your digital business, brought to you by the leaders in WordPress and cloud security.
I have used quite a few big name hosting companies through the years but they were all the hosting companies that sell their service by price and with the 99.9% uptime promise which is usually pure BS. After years of issues with downtime over an hour at a time slow speed spells and tech support totally denying there was a problem, I switched my main WordPress site which is a life insurance website to WP Engine. The change was like going from driving a Pinto to a Mercedes Benz. I now have consistent super speed, great security which is a major factor for a WordPress site and a team of people that handle all of the updates and actually maintain the website. They even keep track of everyones plugins to make sure none of the plugins are prone to problems that consume heavy resources or become security risks. The only thing I can say is you get what you pay for. I wish I new about these people years ago. It could have saved me a ton of aggravation. When you think of the thousands of dollars you can invest into website design, it only makes good sense to use good hosting. A hosting company can either make or break a nice website.

Some of our customers are highly technical, so whenever they contact us, it’s with difficult, interesting problems—not ones that can be solved with a knowledge base article or a simple, obvious response. Therefore, we started creating pathways for those customers to get to engineers faster—people who can work on the mind-bending stuff. Of course we don’t have that 24/7 yet, like we do with regular support. Fortunately, those problems are usually OK to be solved during normal business hours, so overall this approach has been effective.
If you need support and wp engine has one of the best support in the hosting business with the best technical and WordPress experts. They have resource center and knowledge based search center. In order to get expert one-on-one help, please log into your account so we can identify your account and get you exactly the help you need. We offer support 24 hours a day, 7 days a week, 365 days a year. 1-877-973-6446 sales@wpengine.com 7am–7pm CST :
By default, sites hosted at WP Engine with page that ends in a number, (e.g. example.com/page/1) or in a query arg, (e.g. example.com/mypage/?myproduct=name), will be redirected to the page before the number or query arg sequence begins (site.com/page, site.com/category, site.com/mypage/).* This setting, known as “Redirect Bots”, is a major SEO issue as it will limit Google bots to discover content on your site and impact website PageRank flow through your site.

Wp Engine a new breed of technology company at the intersection of software innovation and service. Their platform provides brands the solutions they need to create remarkable sites and apps on WordPress that drive their business forward faster. All this is driven by a set of core values that guides us every day. The company has won multiple awards for Best Place to Work, CEO Award, Entrepreneur of the Year award, International business award, Ethics and Business in Community award and contributes to the WordPress core and community.
I’ve worked with various hosting providers over the years and WPEngine has provided, by miles, the best support ever. They helped us improve the management and quality of our site massively, particularly through the suggestions surrounding management of staging environments, spam signups/rogue traffic reduction and general maintenance. Furthermore, our site is running smoother than ever, despite continuing to grow in size.
Extremely likely, between the simple setup, automated migrations and great support when you need just a little more control, WP Engine has not failed me yet. There seems to be times when the admin side of a site seems a bit sluggish. This is usually during peak hours, but if your site is on a server with other sites that have heavy loads, you can become affected. But you can usually ask them to move your site to another server and they’ll take care of getting you to a more reliable environment. – Bret Wegner, Drive Social Now / quoted from Fit Small Business.
WP Engine Small and Medium Business SMB Solution – Let your imagination run free, building on the WordPress content management system (CMS)—the fastest growing CMS used by over 28% of all the web—and 60% of all sites that use a CMS. Don’t have developers to build your site? We have your back. With our ecosystem of theme providers, developers, and agencies, you can create turnkey or custom digital experiences that drive your business forward faster. WP Engine ensures your hosting is properly configured for your business and offers real-time security threat detection, free Let’s Encrypt SSL Certificates, our EverCache proprietary caching technology, and a global CDN. We also manage WordPress patches and updates. So, you gain peace of mind always being a step ahead.
What followed, was nothing but amazement. At first, when entering the administration panel, I felt like it was a little bare bones.There weren’t halve as many pretty icons as there were on cPanel, which I was used to, and it was a bit strange to encounter something like this. However, after reading through their extensive documentation on how to do literally everything to start up Your Site, it was a true piece of cake.
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Shortly after Google Penguin (which WHSR took a big hit), I decided to change and started rebuilding everything from ground zero. The idea was to grow WHSR into a web service provider, build a community around ourselves, and rely less on Google traffic. That was the time when WHSR Uptime Monitor was made and we switched back to conventional VPS hosting environment.
WP Engine is a great company to work for if you go anywhere but support. If you do go in for support get ready for a high stress levels as management will want to enforce metrics while not having a full understanding of the metrics to begin with. When you start out management will judge you almost immediately as they do have their favorites. This will affect advancement which is very slow paced than advertised unless you fall into said favoritism. Like anywhere else it is cut throat and other employees will not hesitate to point out mistakes as failures rather than making it a learning experience. The pay for support is grossly underpaid compared to other companies out there. The culture is great and that is about the only thing great as they do have out of work functions for team outings. Pros Free lunch, Culture, Environment Cons Management, Long Hours, Office Politics.
They need to have predictable plugins; predictable visitor patterns; predictable use cases. Every hosting company has rules (or very real physical limits), but WP Engine goes a bit further to define what you can and can’t have on your WordPress install in addition to tiered overage pricing to discourage seasonal traffic spikes and local storage usage.
I’ve worked with various hosting providers over the years and WPEngine has provided, by miles, the best support ever. They helped us improve the management and quality of our site massively, particularly through the suggestions surrounding management of staging environments, spam signups/rogue traffic reduction and general maintenance. Furthermore, our site is running smoother than ever, despite continuing to grow in size.
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