According to WP Engine, it offers numerous support engineers per customer, and each one has years of WordPress experience. The CMS offers support via customer service software Zendesk by WordPress experts. Most tickets are answered within 30 minutes to get you back up online. The Business Package, which many companies opt for, includes phone support and the opt-in for a dedicated account manager to provide familiarity with the same person who can answer questions.
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WP Engine is awesome. I have a number of sites hosted with them. Super fast, easy backup/restore, staging area to play with changes, and fantastic support. Hosting is definitely an area where you tend to get what you pay for. If you have a site that you really care about or that you’re trying to actually make money with, then WP Engine is a no-brainer and absolutely worth it.
WP Engine Agency Solution – Combine features and tools like Dev, Stage, Prod Environments, SSH Gateway, and Git and SFTP connections with our technical onboarding and launch readiness assessments, and your development team can build faster successfully. WP Engine offers agencies a partner program that supports your business goals. From advanced developer tools, to co-marketing opportunities, to lead referrals, WP Engine is your partner of choice for creating remarkable digital experiences on WordPress, WOWing clients and growing your business in the process. WP Engine partnerships with Amazon Web Services and Google Cloud Platform provide you a range of enterprise-grade solutions that deliver lightning fast, scalable, highly available and secure experiences. They optimize AWS and GCP for WordPress, so you don’t have to. Instead, you gain time back to create.
Last year they changed 10 installs to 5 installs for the same price. I'm blown away by their technical support though, in fact, it's the best I've experienced. Check carefully before you sign up and see what all you get for the price since they change their packages often it seems. I've stayed with them since I've had horrid experiences with tech support from other companies in the past, and it's not a fun thing when you spend all night long trying to do all of the research yourself because no one wanted to help you. With that said, I've certainly saved a lot of time and hassle from using WP Engine. Time is priceless and I'll keep spending whatever it takes (within reason) to keep having superior customer service.
WP Engine specializes in VIP managed WordPress hosting. As pioneers in the managed WordPress hosting industry, they boast an impressive customer list including Yelp, Asana, National Geographic, PBS, and MyFitnessPal. WP Engine is an ideal choice for those looking for hassle-free premium WordPress hosting. Read our expert WP Engine review to see if it’s the right choice for you.
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