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WP Engine seriously has the best support out there. They are always professional and get back to you quickly. I host a couple of ecommerce sites with them and it is well worth the money for the peace of mind. Having the staging site is so helpful and easy to use instead of having to set up and maintain a separate dev site myself. The daily restore points and being able to make manual restore points has helped me out tremendously when I’ve accidentally broken things lol It really does feel like having an army of WordPress experts at your side. I highly recommend them!
But I have found 1 that is smaller, US based, and their technical people are on top of everything, immediately….We use vps and most of our clients eventually transfer to them. MD Hosting…truly their support is in a class of their own. Privately owned and very competetive pricing. We have been on their hosting for over 2 years…its what hosting should be.
As a developer and manager of my company’s custom wordpress site, I can’t say enough good things about WP Engine’s chat support. I’ve needed help with technical questions and troubleshooting several times since taking over the site and the chat tech support specialists are always excellent. I get really clear answers in a very timely manner and they often think of things I haven’t even thought of yet. All of my experiences at WP Engine have been great! I often recommend them to others as a fantastic service with superior customer support.
From their backend process, the first customer type seems to be WordPress developers and designers who want to focus on development & design without dealing with hosting maintenance – and have clients who have some budget. The designer/dev builds the site directly in WP Engine’s staging environment, launches the site, then hands the website over to their client.
If you are in what I think of as WP Engine’s core markets – they offer a great service with a solid product. Their pricing is competitive in the Managed WordPress Hosting space – and they offer more features than “WordPress hosting” plans from other hosting brands. Their feature-set is unmatched for savvy DIYers, WordPress website developers and/or high-traffic sites that don’t want to worry about hosting issues.
That’s where managed WordPress hosting comes in. WP Engine takes care of (nearly) all speed concerns. They have customized servers with extremely aggressive caching and even more advanced “stack” than a typical web host. They also have trained support who will go into your WordPress install and identify the exact chokepoint to get your site moving.
"With a managed hosting company, you get enterprise-quality servers that are fast and scalable, and it means that you as the business owner get the benefit of having enterprise-level system administrators running the servers. You can expect to pay more for this sort of quality, but the alternative is paying a low monthly fee for a slow website that doesn't impress your customers."
For beginners, installing a WordPress theme and getting a site up and running couldn't be easier. For more experienced folks, such as myself, WP Engine's advanced features, such as single-click development staging areas, Git integration, multiple server locations, CDN compatibility, and a ton of other niceties, can't be beat. These features make the monthly price worthwhile, compared to what the more economically competitive hosts offer.”
No. The least expensive plan provides 50 GB of monthly bandwidth. But more important is the number of user visits they allow. For example, the Startup plan offers 25,000 user visits per month. They have ways of differentiating between real users and bots and spammers, and the 25,000 applies only to real users. So 25,000 user visits should be fine for most sites. But the higher level plans offer more visits.
I’ve worked with various hosting providers over the years and WPEngine has provided, by miles, the best support ever. They helped us improve the management and quality of our site massively, particularly through the suggestions surrounding management of staging environments, spam signups/rogue traffic reduction and general maintenance. Furthermore, our site is running smoother than ever, despite continuing to grow in size.
All in all, I can safely say that, while they are expensive for small Personal users, they are 100 % worth it. You truly feel like they are actually doing great stuff with your money. Speed, up-time, stability, security and support are nothing short of amazing, and they really do deserve credit for that. It’s not for nothing that Automattic, the company behind WordPress, had invested money in WPEngine, They live up to their name in all the ways I can think of, and maybe even more.