Wp Engine a new breed of technology company at the intersection of software innovation and service. Their platform provides brands the solutions they need to create remarkable sites and apps on WordPress that drive their business forward faster. All this is driven by a set of core values that guides us every day. The company has won multiple awards for Best Place to Work, CEO Award, Entrepreneur of the Year award, International business award, Ethics and Business in Community award and contributes to the WordPress core and community.
From their backend process, the first customer type seems to be WordPress developers and designers who want to focus on development & design without dealing with hosting maintenance – and have clients who have some budget. The designer/dev builds the site directly in WP Engine’s staging environment, launches the site, then hands the website over to their client.
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Last year they changed 10 installs to 5 installs for the same price. I'm blown away by their technical support though, in fact, it's the best I've experienced. Check carefully before you sign up and see what all you get for the price since they change their packages often it seems. I've stayed with them since I've had horrid experiences with tech support from other companies in the past, and it's not a fun thing when you spend all night long trying to do all of the research yourself because no one wanted to help you. With that said, I've certainly saved a lot of time and hassle from using WP Engine. Time is priceless and I'll keep spending whatever it takes (within reason) to keep having superior customer service.
WP Engine offers 60 days money back guarantee if you are not happy for any reason cancel your hosting within 60 days and get full 100% refund no questions ask. This refund policy applies to all the plans, personal, business or custom. So you can try wp engine for 60 days risk free and if not 100% happy just back up everything and cancel the service.
I found WP Engine exceedingly expensive, its staff very unresponsive to resolving technical issues and , when you point this out to them, they force you to terminate hosting contract in 1 week, in total breach of their own T&Cs. WP Engine is highly unprofessional, techically unskilled and unlawfall, not to mention their ourageously high cost. Stay away