Support – Our support team is a shining beacon within the company. We maintain a truly world-class NPS score of 86 along with 3 back-to-back Gold Stevie awards for customer service to prove it (more on that here). The team offers their best every day in an effort to serve our customers’ professional growth, and it shows in the feedback we get from them. This mentality is very much in line with one of our core values – Customer Inspired.
I have used quite a few big name hosting companies through the years but they were all the hosting companies that sell their service by price and with the 99.9% uptime promise which is usually pure BS. After years of issues with downtime over an hour at a time slow speed spells and tech support totally denying there was a problem, I switched my main WordPress site which is a life insurance website to WP Engine. The change was like going from driving a Pinto to a Mercedes Benz. I now have consistent super speed, great security which is a major factor for a WordPress site and a team of people that handle all of the updates and actually maintain the website. They even keep track of everyones plugins to make sure none of the plugins are prone to problems that consume heavy resources or become security risks. The only thing I can say is you get what you pay for. I wish I new about these people years ago. It could have saved me a ton of aggravation. When you think of the thousands of dollars you can invest into website design, it only makes good sense to use good hosting. A hosting company can either make or break a nice website.
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If you're looking to sell products via your website, you'll want a Secure Socket Layer (SSL) certificate. It safeguards the data sent from a customer's computer to your site's servers. Fortunately, WP Engine includes one, free of charge, with your hosting subscription. Considering that some web hosts make you buy an SSL certificate, I tip my hat to WP Engine for tossing one in for free.
Last year they changed 10 installs to 5 installs for the same price. I'm blown away by their technical support though, in fact, it's the best I've experienced. Check carefully before you sign up and see what all you get for the price since they change their packages often it seems. I've stayed with them since I've had horrid experiences with tech support from other companies in the past, and it's not a fun thing when you spend all night long trying to do all of the research yourself because no one wanted to help you. With that said, I've certainly saved a lot of time and hassle from using WP Engine. Time is priceless and I'll keep spending whatever it takes (within reason) to keep having superior customer service.
WP Engine offers 60 days money back guarantee if you are not happy for any reason cancel your hosting within 60 days and get full 100% refund no questions ask. This refund policy applies to all the plans, personal, business or custom. So you can try wp engine for 60 days risk free and if not 100% happy just back up everything and cancel the service.