Unfortunately, WP Engine's toll-free, 24/7 telephone support isn't available to people who've signed up for the Startup plan; you must be at least a Growth subscriber to get someone on the horn aroudn the clock. Otherwise, you're limited to 7 a.m. to 7 p.m. (CST) hours. This could prove vexing if you're a Startup customer who wants to speak to a human being at 3 in the morning. At $35 per month, this seems a bit stingy. WP Engine compensates with 24/7 live chat, so you aren't totally left out in the cold if you're a Startup customer.
Support – Our support team is a shining beacon within the company. We maintain a truly world-class NPS score of 86 along with 3 back-to-back Gold Stevie awards for customer service to prove it (more on that here). The team offers their best every day in an effort to serve our customers’ professional growth, and it shows in the feedback we get from them. This mentality is very much in line with one of our core values – Customer Inspired.
WP Engine is awesome. I have a number of sites hosted with them. Super fast, easy backup/restore, staging area to play with changes, and fantastic support. Hosting is definitely an area where you tend to get what you pay for. If you have a site that you really care about or that you’re trying to actually make money with, then WP Engine is a no-brainer and absolutely worth it.
WP Engine is by many experts considered the best in WordPress Managed Hosting, they offer automatic security updates, daily backups, one-click restore points, automatic caching, top-tier security, FREE CDN & SSL Plus FREE Site Migration. WP Engine is not cheap compared to other WordPress hosting, but you get what you pay, and WP Engine has the best support and performance by the top WordPress experts so you can be sure your website will be handled by the best. Many well know websites are running on WP Engine because of the speed, security and hustle free dealing with technical aspect of your website.
WP Engine Small and Medium Business SMB Solution – Let your imagination run free, building on the WordPress content management system (CMS)—the fastest growing CMS used by over 28% of all the web—and 60% of all sites that use a CMS. Don’t have developers to build your site? We have your back. With our ecosystem of theme providers, developers, and agencies, you can create turnkey or custom digital experiences that drive your business forward faster. WP Engine ensures your hosting is properly configured for your business and offers real-time security threat detection, free Let’s Encrypt SSL Certificates, our EverCache proprietary caching technology, and a global CDN. We also manage WordPress patches and updates. So, you gain peace of mind always being a step ahead.
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I have used quite a few big name hosting companies through the years but they were all the hosting companies that sell their service by price and with the 99.9% uptime promise which is usually pure BS. After years of issues with downtime over an hour at a time slow speed spells and tech support totally denying there was a problem, I switched my main WordPress site which is a life insurance website to WP Engine. The change was like going from driving a Pinto to a Mercedes Benz. I now have consistent super speed, great security which is a major factor for a WordPress site and a team of people that handle all of the updates and actually maintain the website. They even keep track of everyones plugins to make sure none of the plugins are prone to problems that consume heavy resources or become security risks. The only thing I can say is you get what you pay for. I wish I new about these people years ago. It could have saved me a ton of aggravation. When you think of the thousands of dollars you can invest into website design, it only makes good sense to use good hosting. A hosting company can either make or break a nice website.
WP Engine also offers a high-end Custom plan that's designed for "large businesses and mission-critical sites," according to the company's webpage. With Custom, you get millions of visitors of month, 400GB of monthly data transfers, and up to 1TB of storage. You must call a WP Engine sales representative for pricing information, though. It's definitely not cheap web hosting, as WP Engine positions itself as a high-end managed WordPress host.
After you read the wp engine review for 2020, and learn more about the hosting you can now decide if this is the right solution for you. Since there is 60 days money back guarantee you pretty much have nothing to lose when you decide to try wp engine. Start with the startup plan with monthly option of around $27/month and if you like it and decide to stay you can always upgrade your plan to annual and save money. Wp engine is probably the best WordPress hosting if you don’t want to think about hosting and just focus on your business or clients work.
Support is probably the feature that will make the biggest difference in your hosting experience. When you need help with your site, you want to talk to tech-savvy people who can solve your technical issues quickly, and are patient to help you figure things out. Since you're hosting on WordPress, make sure the support team is comprised of WordPress experts, so they can fix not just the servers, but the site as well.
WP Engine offers one type of hosting service which is the managed WordPress hosting, where you can pick the best option for you and pricing, depends on number of visits per month. They have a Monthly or Annually Payment plan if you pay annually you get 2 months free. Hosting options include Startup, Growth, Scale, Custom. You can read full WP Engine Pricing explained and pick the best plan for you.
My site was under attack from a Distributed Denial of Service attack on my old shared host. I was getting 1.5 million requests per hour that took my site down and 20 other sites who were also hosting on the same server. It took the old host three days to identify the problem, and even then offered no real solution. I switched to WP Engine and within hours the DDOS was dealt with *and* my website was loading about four times faster. I definitely recommend WP Engine!