Support – Our support team is a shining beacon within the company. We maintain a truly world-class NPS score of 86 along with 3 back-to-back Gold Stevie awards for customer service to prove it (more on that here). The team offers their best every day in an effort to serve our customers’ professional growth, and it shows in the feedback we get from them. This mentality is very much in line with one of our core values – Customer Inspired.
With a 99.95% service availability guarantee, WP Engine has above-average reliability. The company's support portal provides nice access to a knowledgebase for the most commonly asked questions regarding WP Engine services, site migration, and common WordPress problems. In addition, the support staff is available via online chat, phone, and a ticketing system. Furthermore, the folks who are helping you are WordPress experts and can almost always help point you in the right direction.
From their backend process, the first customer type seems to be WordPress developers and designers who want to focus on development & design without dealing with hosting maintenance – and have clients who have some budget. The designer/dev builds the site directly in WP Engine’s staging environment, launches the site, then hands the website over to their client.
If you need support and wp engine has one of the best support in the hosting business with the best technical and WordPress experts. They have resource center and knowledge based search center. In order to get expert one-on-one help, please log into your account so we can identify your account and get you exactly the help you need. We offer support 24 hours a day, 7 days a week, 365 days a year. 1-877-973-6446 firstname.lastname@example.org 7am–7pm CST :
WP Engine offers a powerful form of WordPress hosting that comes with an informative customer service team, reliable uptime, and cloud platform flexibility. If you're serious about building a WordPress-powered website, WP Engine is a fine place to start. Just remember that you must turn to a third-party company for a domain name and email accounts, and the base plan slacks 24/7 phone supprt. A2, on the other hand, is the Editors' Choice for smaller businesses that don't require enterprise-class WordPress hosting (and don't want to pay the associated fees).
Content Performance is a product that allows you to pull insights from Google Analytics for your WordPress content and authors. Marketers and content publishers can easily access real site visitor metrics like page views, time spent on a page, and bounce rates to understand which posts, categories, or authors are outperforming, and why. You can build a stronger content strategy and improve site visitor engagement with Content Performance reports, accessible right in your WordPress Admin dashboard. No coding required.
My site was under attack from a Distributed Denial of Service attack on my old shared host. I was getting 1.5 million requests per hour that took my site down and 20 other sites who were also hosting on the same server. It took the old host three days to identify the problem, and even then offered no real solution. I switched to WP Engine and within hours the DDOS was dealt with *and* my website was loading about four times faster. I definitely recommend WP Engine!
WP Engine Enterprise Solution – Fast Performing Infrastructure, We provide a range of enterprise-grade web solutions from Amazon Web Services and Google Cloud Platform. Threat Detection & Blocking Let us dynamically detect and block malicious behavior with our proprietary system, making sure your site doesn’t suffer embarrassing hacks. Fully Managed Global CDN Load content faster with our global content delivery network (CDN), which routes local requests to the nearest server. Serviced Onboarding, For premium solutions, a dedicated technical and account management team ensures a smooth start and continued success on WP Engine.
WPEngine is VIP WordPress hosting. Their hassle-free hosting offers fast and robust servers that can handle anything. Your website is practically hacker proof, and their mind-blowing customer service makes you feel like king. They offer automatic security updates, daily backups, one-click restore points, automatic caching, top-tier security, one-click staging area, and more. WPEngine is like having an army of WordPress experts on your side for assistance. Brands like HTC, FourSquare, SoundCloud, Balsamiq, and many others use WPEngine for their WordPress hosting (Just sayin’). If you are a business who do not want to deal with the technical side of running your blog, then WPEngine is the solution for you. Bonus: now you get all 36+ premium StudioPress themes and Genesis framework for free with all WP Engine accounts.