Some of our customers are highly technical, so whenever they contact us, it’s with difficult, interesting problems—not ones that can be solved with a knowledge base article or a simple, obvious response. Therefore, we started creating pathways for those customers to get to engineers faster—people who can work on the mind-bending stuff. Of course we don’t have that 24/7 yet, like we do with regular support. Fortunately, those problems are usually OK to be solved during normal business hours, so overall this approach has been effective.
Site speed is a major differentiator for WP Engine. It’s one of the key hallmarks of our platform which set us apart from our competitors. The technology behind this includes single-click CDN integration, our custom NGINX extension, and SSD technology. The CDN drastically cuts time waiting for assets and ensures resources are freed up for important requests. The NGINX integration provides a better experience for your visitors by prioritizing human requests over automated system requests. And the SSD technology works to avoid RAM saturation and improves backend rendering. For a deeper dive on our technology stack, check out this page.
WP Engine specializes in VIP managed WordPress hosting. As pioneers in the managed WordPress hosting industry, they boast an impressive customer list including Yelp, Asana, National Geographic, PBS, and MyFitnessPal. WP Engine is an ideal choice for those looking for hassle-free premium WordPress hosting. Read our expert WP Engine review to see if it’s the right choice for you.