Unfortunately, WP Engine's toll-free, 24/7 telephone support isn't available to people who've signed up for the Startup plan; you must be at least a Growth subscriber to get someone on the horn aroudn the clock. Otherwise, you're limited to 7 a.m. to 7 p.m. (CST) hours. This could prove vexing if you're a Startup customer who wants to speak to a human being at 3 in the morning. At $35 per month, this seems a bit stingy. WP Engine compensates with 24/7 live chat, so you aren't totally left out in the cold if you're a Startup customer.
The first decision to make is what software you want the site built on. At this juncture, WordPress powers 30 percent of the Internet, rating higher over competitors like Joomla, Drupal, and Magento. WordPress's content management system (CMS) has transcended powering personal blogs and now helps to create digital experiences for enterprise companies.
HostingAdvice.com is a free online resource that offers valuable content and comparison services to users. To keep this resource 100% free for users, we receive advertising compensation from the hosts listed on this page. Along with key review factors, this compensation may impact how and where hosts appear on the page (including, for example, the order in which they appear). HostingAdvice.com does not include listings for all web hosts.
Unfortunately, WP Engine's toll-free, 24/7 telephone support isn't available to people who've signed up for the Startup plan; you must be at least a Growth subscriber to get someone on the horn aroudn the clock. Otherwise, you're limited to 7 a.m. to 7 p.m. (CST) hours. This could prove vexing if you're a Startup customer who wants to speak to a human being at 3 in the morning. At $35 per month, this seems a bit stingy. WP Engine compensates with 24/7 live chat, so you aren't totally left out in the cold if you're a Startup customer.
HostingAdvice.com is a free online resource that offers valuable content and comparison services to users. To keep this resource 100% free for users, we receive advertising compensation from the hosts listed on this page. Along with key review factors, this compensation may impact how and where hosts appear on the page (including, for example, the order in which they appear). HostingAdvice.com does not include listings for all web hosts.
Torque Magazine is a leading resource for WordPress news. Content equips new and advanced WordPress users with expert insights and information to help them create, grow, and optimize their WordPress sites and build better experiences online. Along with three staff members, Torque features content from a collection of writers, each with different skill-sets and experiences with WordPress. Since its debut in July 2013, at WordCamp San Francisco, Torque has been on the forefront of news and events in the WordPress community. Torque is a WP Engine publication though maintains complete editorial independence.
Customers can receive credits if WP Engine fails to meet their SLA. This credit will be determined as a percentage of your monthly fee for each hour they fail to meet their agreement. To receive this credit, you’ll have to make a request to WP Engine’s customer support within 30 days. Your credit cannot exceed a maximum of your entire month’s bill.
Over the years, WordPress has evolved more than I could’ve imagined, and with more plugins and functionality being added every single day, the demands for a good web host did too. And thus, the search began. After doing a few hours of research for cheap but reliable hosting, I came across multiple hosting providers that provided hosting for only WordPress and nothing else.
They need to have predictable plugins; predictable visitor patterns; predictable use cases. Every hosting company has rules (or very real physical limits), but WP Engine goes a bit further to define what you can and can’t have on your WordPress install in addition to tiered overage pricing to discourage seasonal traffic spikes and local storage usage.

If you need support and wp engine has one of the best support in the hosting business with the best technical and WordPress experts. They have resource center and knowledge based search center. In order to get expert one-on-one help, please log into your account so we can identify your account and get you exactly the help you need. We offer support 24 hours a day, 7 days a week, 365 days a year. 1-877-973-6446 sales@wpengine.com 7am–7pm CST : 

WP Engine does not include email accounts or functions for sending email messages from your domain. But, their hosting does support this. You will have to set up a 3rd party email provider to send email messages from your WordPress site. This will let you send bulk email messages as part of an email marketing campaign or newsletter updates to blog subscribers.


For this testing, I used a website monitoring tool to track my WP Engine-hosted test site's uptime. Every 15 minutes, the tool pings my website and sends me an email if it is unable to contact the site for longer than one minute. I look at the data for the most recent 14 days for each site's review. In my newest tests, WP Engine proved incredibly stable. In fact, WP Engine didn't go down once during that two week testing period. As long as it keeps on this course, you can count on it deliver a rock-solid Web hosting experience.
The site I worked on had great SEO until switching to WPE. The site speeds slow to a crawl at certain points of the day. Not surprising since you are sharing the server with many other sites and they are tightly managing your percentage of that server. Any large spike that happens and you cant serve those requests. They just cant get to it fast enough. They were honest about this from the beginning so kudos to them for not hiding this.
The WP Engine PHP Compatibility Checker can be used by any WordPress website on any web host to check PHP version compatibility. When updating to PHP 7.2+ this is a great plugin to install and check if your website will not break after your update. many themes are not ready for PHP 7+ and will cause major issues. So the WP Engine team wanted to give back to the WordPress community by developing a plugin that will help you make sure you are safe to update your PHP version. The plugin will check the code of any other plugins and themes and give you back a report with compatibility issues so you can fix it before updating. WP Engine is a proud supporter and contributor to WordPress.org open-source community.
Speed – WP Engine works exclusively with WordPress, meaning our platform is completely optimized to deliver fast, secure WordPress experiences. And as mentioned above, we use a bespoke combination of technologies to ensure high levels of site performance. All these work in harmony to accomplish an average page load times improvement of 38% when moving from other hosting companies. The WP Engine platform is designed to scale so there is no reduction in speed as customers’ sites and business scales.
WP Engine does not include email accounts or functions for sending email messages from your domain. But, their hosting does support this. You will have to set up a 3rd party email provider to send email messages from your WordPress site. This will let you send bulk email messages as part of an email marketing campaign or newsletter updates to blog subscribers.

I contacted WP Engine several times during testing—early morning and midday—to get a sense of its support team's effectiveness. I called to discover how to install new WodPress themes, and then used the web chat to contact a representative who would explain SSL certificates. The team answered both questions, and a few miscellaneous others, accurately and quickly, after short wait times.
WP Engine seriously has the best support out there. They are always professional and get back to you quickly. I host a couple of ecommerce sites with them and it is well worth the money for the peace of mind. Having the staging site is so helpful and easy to use instead of having to set up and maintain a separate dev site myself. The daily restore points and being able to make manual restore points has helped me out tremendously when I’ve accidentally broken things lol It really does feel like having an army of WordPress experts at your side. I highly recommend them!
Traditional Hosts: Beware of this new breed of hosting. WP Engine removes the need for a caching plugin. They’re faster than 97% of all websites tested by Pingdom. WP Engine enables your site to be as fast without the optimization tricks. Their support has earned an A+ in my book. The WP Engine staging area is a favorite of my development team, no more developing on a live platform. That gives them a hat trick.
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