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WP Engine is a great company to work for if you go anywhere but support. If you do go in for support get ready for a high stress levels as management will want to enforce metrics while not having a full understanding of the metrics to begin with. When you start out management will judge you almost immediately as they do have their favorites. This will affect advancement which is very slow paced than advertised unless you fall into said favoritism. Like anywhere else it is cut throat and other employees will not hesitate to point out mistakes as failures rather than making it a learning experience. The pay for support is grossly underpaid compared to other companies out there. The culture is great and that is about the only thing great as they do have out of work functions for team outings. Pros Free lunch, Culture, Environment Cons Management, Long Hours, Office Politics.
WP Engine will also work to ensure that your website is secure and protected. All of their Enterprise Solutions include EverCache, a global CDN, and Let's Encrypt SSL certificates. WP Engine will also take care of managing and installing any patches or updates to WordPress for you. This will help to remove a task from your plate, while also ensuring that updates are compatible and installed correctly.
Customers can receive credits if WP Engine fails to meet their SLA. This credit will be determined as a percentage of your monthly fee for each hour they fail to meet their agreement. To receive this credit, you’ll have to make a request to WP Engine’s customer support within 30 days. Your credit cannot exceed a maximum of your entire month’s bill.
HostingAdvice.com is a free online resource that offers valuable content and comparison services to users. To keep this resource 100% free for users, we receive advertising compensation from the hosts listed on this page. Along with key review factors, this compensation may impact how and where hosts appear on the page (including, for example, the order in which they appear). HostingAdvice.com does not include listings for all web hosts.
(P/S: The links pointing to WP Engine in this page are affiliate links. If you purchase via this link, it will credit me as your referrer. This is how I keep this site alive for almost 8 years and able to add more free, helpful hosting reviews. Buying via my link doesn’t cost you more – in fact, you will discount from the given promo code WPE3Free. Your support is highly appreciated, thank you! )
Support is everything when you have a website and suddenly you mess up and accidentally do something to the site. Support techs have been stellar every time I mess up one of my site (I tinker around with the code too much for my own good). These techs specialize in wordpress so they can help you fix the issue easily and effortlessly. Highly recommend to those like myself who seem to mess with the coding too much haha.
Security – At WP Engine, our mission is to help our customers win online. We know that our customers’ sites represent their businesses, their livelihoods. They rely on us to protect them from attacks. As a result of our security layer, we block over 150 million bad requests every month. We proactively block numerous web application attacks, provide security maintenance and craft a one-off plugin/patches for vulnerable customers and automatically upgrade customer sites with the latest security updates.

WP Engine’s product portfolio has grown considerably over the last couple of years. In fact, we just launched our high-performance advanced security solution, Global Edge Security. Depending on the customer, you may see different preferences for different tools. For example, customers on dedicated servers are really enjoying SSH Gateway access. On the smaller, shared-plans side, agencies and freelance developers always praise the ease of the development and production environments on our platform, with our stalwart transferable install feature being a particular highlight.

They have partnered with StackPath (formerly MaxCDN) to give all of their customers access to content network delivery services. Using a CDN can drastically reduce latency and improve site speed since servers spanning the globe all work together to deliver site content to users based on their geographic location. CDN is free with all the WP Engine plans.

All plans come with many excellent features, including a content delivery network (CDN) for faster page load times, staging environments so you can test site changes in a non-public environment, and WP Engine's own LargeFS software for transferring and storing large amounts of data. Here's another important feature: you can select Amazon Web Services or Google Cloud Platform as your site's backbone, enabling no-downtime scalability and tight security. Pressable does not give you this option. Cloudways, on the other hand, lets you select one of five cloud-based infrastructure platforms.
Customers can receive credits if WP Engine fails to meet their SLA. This credit will be determined as a percentage of your monthly fee for each hour they fail to meet their agreement. To receive this credit, you’ll have to make a request to WP Engine’s customer support within 30 days. Your credit cannot exceed a maximum of your entire month’s bill.
WP Engine offers one type of hosting service which is the managed WordPress hosting, where you can pick the best option for you and pricing, depends on number of visits per month. They have a Monthly or Annually Payment plan if you pay annually you get 2 months free. Hosting options include Startup, Growth, Scale, Custom. You can read full WP Engine Pricing explained and pick the best plan for you.
If you are in what I think of as WP Engine’s core markets – they offer a great service with a solid product. Their pricing is competitive in the Managed WordPress Hosting space – and they offer more features than “WordPress hosting” plans from other hosting brands. Their feature-set is unmatched for savvy DIYers, WordPress website developers and/or high-traffic sites that don’t want to worry about hosting issues.
Support – Our support team is a shining beacon within the company. We maintain a truly world-class NPS score of 86 along with 3 back-to-back Gold Stevie awards for customer service to prove it (more on that here). The team offers their best every day in an effort to serve our customers’ professional growth, and it shows in the feedback we get from them. This mentality is very much in line with one of our core values – Customer Inspired.

From their backend process, the first customer type seems to be WordPress developers and designers who want to focus on development & design without dealing with hosting maintenance – and have clients who have some budget. The designer/dev builds the site directly in WP Engine’s staging environment, launches the site, then hands the website over to their client.
I have used quite a few big name hosting companies through the years but they were all the hosting companies that sell their service by price and with the 99.9% uptime promise which is usually pure BS. After years of issues with downtime over an hour at a time slow speed spells and tech support totally denying there was a problem, I switched my main WordPress site which is a life insurance website to WP Engine. The change was like going from driving a Pinto to a Mercedes Benz. I now have consistent super speed, great security which is a major factor for a WordPress site and a team of people that handle all of the updates and actually maintain the website. They even keep track of everyones plugins to make sure none of the plugins are prone to problems that consume heavy resources or become security risks. The only thing I can say is you get what you pay for. I wish I new about these people years ago. It could have saved me a ton of aggravation. When you think of the thousands of dollars you can invest into website design, it only makes good sense to use good hosting. A hosting company can either make or break a nice website.
WordPress is the backbone that supports millions of websites, so it's not surprising that many web hosting services focus exclusively on hosting one of the world's most popular content management systems—WP Engine among them. WP Engine is a high quality host that boasts excellent uptime, WordPress-specific security, daily backups, real-time threat detection, cloud platform flexibility, and other excellent features. Overall, the enterprise-class managed WordPress plans, for which WP Engine is an Editors' Choice, can get your site up and running in no time, but you'll need to look elsewhere for domain names and creating email accounts.
Wp Engine a new breed of technology company at the intersection of software innovation and service. Their platform provides brands the solutions they need to create remarkable sites and apps on WordPress that drive their business forward faster. All this is driven by a set of core values that guides us every day. The company has won multiple awards for Best Place to Work, CEO Award, Entrepreneur of the Year award, International business award, Ethics and Business in Community award and contributes to the WordPress core and community.
Our actionable insights tools, like Page Performance and Content Performance are always a hit. Overall however, our most popular tool would be Application Performance. It provides code-level visibility to help teams troubleshoot faster, optimize their WordPress experiences, and increase development agility. It gives development and IT operation teams the visibility they need to build and maintain great WordPress digital experiences.
A simple oversight in updating your plugins can be a big deal. Plugin vulnerabilities represent 55.9% of the known entry points for attacks, but keeping plugins up to date is time-consuming and can cause your—or your clients’—mission critical site to break. WP Engine’s Smart Plugin Manager is the trusted solution to keep all your plugins up to date and your sites secure.

Our actionable insights tools, like Page Performance and Content Performance are always a hit. Overall however, our most popular tool would be Application Performance. It provides code-level visibility to help teams troubleshoot faster, optimize their WordPress experiences, and increase development agility. It gives development and IT operation teams the visibility they need to build and maintain great WordPress digital experiences.
WP Engine is by many experts considered the best in WordPress Managed Hosting, they offer automatic security updates, daily backups, one-click restore points, automatic caching, top-tier security, FREE CDN &  SSL Plus FREE Site Migration. WP Engine is not cheap compared to other WordPress hosting, but you get what you pay, and WP Engine has the best support and performance by the top WordPress experts so you can be sure your website will be handled by the best. Many well know websites are running on WP Engine because of the speed, security and hustle free dealing with technical aspect of your website.
According to WP Engine, it offers numerous support engineers per customer, and each one has years of WordPress experience. The CMS offers support via customer service software Zendesk by WordPress experts. Most tickets are answered within 30 minutes to get you back up online. The Business Package, which many companies opt for, includes phone support and the opt-in for a dedicated account manager to provide familiarity with the same person who can answer questions.
WP Engine Agency Solution – Combine features and tools like Dev, Stage, Prod Environments, SSH Gateway, and Git and SFTP connections with our technical onboarding and launch readiness assessments, and your development team can build faster successfully. WP Engine offers agencies a partner program that supports your business goals. From advanced developer tools, to co-marketing opportunities, to lead referrals, WP Engine is your partner of choice for creating remarkable digital experiences on WordPress, WOWing clients and growing your business in the process. WP Engine partnerships with Amazon Web Services and Google Cloud Platform provide you a range of enterprise-grade solutions that deliver lightning fast, scalable, highly available and secure experiences. They optimize AWS and GCP for WordPress, so you don’t have to. Instead, you gain time back to create.
A major focus for WP Engine has been, and continues to be, around contributing to the WordPress community. In fact, it’s another one of our values – Committed to Giving Back. Our commitment in time, money, writing, coding and thought leadership totaled more than $1.7 million in 2018 so far. The StudioPress acquisition is the next level for us in these community giveback efforts. As WP Engine moves from strength to strength, we have the resources to help the Genesis Framework to grow and flourish. In fact, 15% of all our customers are using Genesis, with 25% of our largest customers utilizing it. As a company, it’s a framework we are already very familiar with.
While at first glance, WP Engine seems exhorbitantly expensive, it turns out the host's plans are extremely competitively priced for the amazing hosting provided. These plans are built for developers and agencies, not the first-time site owner looking to publish a family blog. For most sites, the Startup plan is more than enough, and all subscribers benefit from WP Engine's in-house technology. The main difference between plans is the number of visitors you can have coming to your site (ranging from 25K to millions per month), the amount of WordPress installs (ranging from 1 to 25+), and the amount of local storage (10GB and up). The WP Engine team's WordPress expertise really puts the company at the top of the food chain if you want to run a top-tier WordPress site.
WP Engine partners with Amazon Web Services and Google Cloud Platform to build your websites on the same industry-leading architecture those companies use to power their own digital experiences. Global data centers and cloud coverage ensure your site is available and loading fast no matter where your visitors are in the world. And, with WP Engine optimizing these cloud environments for you, you can spend your technical resources building beautiful experiences instead of the systems to power them.
If you want to cancel wp engine hosting plan its easy. First just download a backup of your site if you need to and then just under Billing- Invoice-Cancel Account. You don’t need to call customer service or chat with anyone wp engine makes it super simple to cancel. For more details click here to follow steps on their website how to cancel wp engine hosting.
All in all, I can safely say that, while they are expensive for small Personal users, they are 100 % worth it. You truly feel like they are actually doing great stuff with your money. Speed, up-time, stability, security and support are nothing short of amazing, and they really do deserve credit for that. It’s not for nothing that Automattic, the company behind WordPress, had invested money in WPEngine, They live up to their name in all the ways I can think of, and maybe even more.

They need to have predictable plugins; predictable visitor patterns; predictable use cases. Every hosting company has rules (or very real physical limits), but WP Engine goes a bit further to define what you can and can’t have on your WordPress install in addition to tiered overage pricing to discourage seasonal traffic spikes and local storage usage.
As a developer and manager of my company’s custom wordpress site, I can’t say enough good things about WP Engine’s chat support. I’ve needed help with technical questions and troubleshooting several times since taking over the site and the chat tech support specialists are always excellent. I get really clear answers in a very timely manner and they often think of things I haven’t even thought of yet. All of my experiences at WP Engine have been great! I often recommend them to others as a fantastic service with superior customer support.
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