Support – Our support team is a shining beacon within the company. We maintain a truly world-class NPS score of 86 along with 3 back-to-back Gold Stevie awards for customer service to prove it (more on that here). The team offers their best every day in an effort to serve our customers’ professional growth, and it shows in the feedback we get from them. This mentality is very much in line with one of our core values – Customer Inspired.
WP Engine offers 60 days money back guarantee if you are not happy for any reason cancel your hosting within 60 days and get full 100% refund no questions ask. This refund policy applies to all the plans, personal, business or custom. So you can try wp engine for 60 days risk free and if not 100% happy just back up everything and cancel the service.
WP Engine offers one type of hosting service which is the managed WordPress hosting, where you can pick the best option for you and pricing, depends on number of visits per month. They have a Monthly or Annually Payment plan if you pay annually you get 2 months free. Hosting options include Startup, Growth, Scale, Custom. You can read full WP Engine Pricing explained and pick the best plan for you.
WP Engine Enterprise Solution – Fast Performing Infrastructure, We provide a range of enterprise-grade web solutions from Amazon Web Services and Google Cloud Platform. Threat Detection & Blocking Let us dynamically detect and block malicious behavior with our proprietary system, making sure your site doesn’t suffer embarrassing hacks. Fully Managed Global CDN Load content faster with our global content delivery network (CDN), which routes local requests to the nearest server. Serviced Onboarding, For premium solutions, a dedicated technical and account management team ensures a smooth start and continued success on WP Engine.
Site speed is a major differentiator for WP Engine. It’s one of the key hallmarks of our platform which set us apart from our competitors. The technology behind this includes single-click CDN integration, our custom NGINX extension, and SSD technology. The CDN drastically cuts time waiting for assets and ensures resources are freed up for important requests. The NGINX integration provides a better experience for your visitors by prioritizing human requests over automated system requests. And the SSD technology works to avoid RAM saturation and improves backend rendering. For a deeper dive on our technology stack, check out this page.
I contacted WP Engine several times during testing—early morning and midday—to get a sense of its support team's effectiveness. I called to discover how to install new WodPress themes, and then used the web chat to contact a representative who would explain SSL certificates. The team answered both questions, and a few miscellaneous others, accurately and quickly, after short wait times.
With a 99.95% service availability guarantee, WP Engine has above-average reliability. The company's support portal provides nice access to a knowledgebase for the most commonly asked questions regarding WP Engine services, site migration, and common WordPress problems. In addition, the support staff is available via online chat, phone, and a ticketing system. Furthermore, the folks who are helping you are WordPress experts and can almost always help point you in the right direction.
WP Engine is a great company to work for if you go anywhere but support. If you do go in for support get ready for a high stress levels as management will want to enforce metrics while not having a full understanding of the metrics to begin with. When you start out management will judge you almost immediately as they do have their favorites. This will affect advancement which is very slow paced than advertised unless you fall into said favoritism. Like anywhere else it is cut throat and other employees will not hesitate to point out mistakes as failures rather than making it a learning experience. The pay for support is grossly underpaid compared to other companies out there. The culture is great and that is about the only thing great as they do have out of work functions for team outings. Pros Free lunch, Culture, Environment Cons Management, Long Hours, Office Politics.
Our actionable insights tools, like Page Performance and Content Performance are always a hit. Overall however, our most popular tool would be Application Performance. It provides code-level visibility to help teams troubleshoot faster, optimize their WordPress experiences, and increase development agility. It gives development and IT operation teams the visibility they need to build and maintain great WordPress digital experiences.
If you approach them with any issue, they blame it on the developer. This is so they can sell you developer services, getting your current developer fired. Imagine your coding a website for someone and someone comes in when you are not looking and puts a disallow on the site. You know the default is to only disallow the admin panel and you never created a robots.txt file, nor do you even have access to the robots.txt file from the sftp. As far as you are concerned it does not exist. You then get a call from your client screaming saying that they spoke with WPE who says it is a common mistake by a rookie developer. As far as I am concerned the only person responsible for the disallow is the person who puts it there. You cant force code and not take responsibility. What other code has been forced that the developer will get blamed for?
Site speed is a major differentiator for WP Engine. It’s one of the key hallmarks of our platform which set us apart from our competitors. The technology behind this includes single-click CDN integration, our custom NGINX extension, and SSD technology. The CDN drastically cuts time waiting for assets and ensures resources are freed up for important requests. The NGINX integration provides a better experience for your visitors by prioritizing human requests over automated system requests. And the SSD technology works to avoid RAM saturation and improves backend rendering. For a deeper dive on our technology stack, check out this page.
Welcome to WP Engine’s system status page. If you want to keep on top of any disruptions in service to our WP platform, support services, or product features, this is the page to check. We report major outages to this status page. This is great feature if you want to see if your server is down or what is the issue with wp engine hosting you can check wp engine system status.

WP Engine seriously has the best support out there. They are always professional and get back to you quickly. I host a couple of ecommerce sites with them and it is well worth the money for the peace of mind. Having the staging site is so helpful and easy to use instead of having to set up and maintain a separate dev site myself. The daily restore points and being able to make manual restore points has helped me out tremendously when I’ve accidentally broken things lol It really does feel like having an army of WordPress experts at your side. I highly recommend them!

WP Engine Agency Solution – Combine features and tools like Dev, Stage, Prod Environments, SSH Gateway, and Git and SFTP connections with our technical onboarding and launch readiness assessments, and your development team can build faster successfully. WP Engine offers agencies a partner program that supports your business goals. From advanced developer tools, to co-marketing opportunities, to lead referrals, WP Engine is your partner of choice for creating remarkable digital experiences on WordPress, WOWing clients and growing your business in the process. WP Engine partnerships with Amazon Web Services and Google Cloud Platform provide you a range of enterprise-grade solutions that deliver lightning fast, scalable, highly available and secure experiences. They optimize AWS and GCP for WordPress, so you don’t have to. Instead, you gain time back to create.

WP Engine is the world’s leading WordPress digital experience platform that gives enterprises and agencies the agility, performance, intelligence, and integrations they need to drive their business forward faster. WP Engine’s combination of tech innovation and an award-winning team of WordPress experts are trusted by over 70,000 companies across over 140 countries to provide counsel and support helping brands create world-class digital experiences. Founded in 2010, WP Engine is headquartered in Austin, Texas, and has offices in San Francisco, California; San Antonio, Texas; London, England; and Limerick, Ireland.
WP Engine partners with Amazon Web Services and Google Cloud Platform to build your websites on the same industry-leading architecture those companies use to power their own digital experiences. Global data centers and cloud coverage ensure your site is available and loading fast no matter where your visitors are in the world. And, with WP Engine optimizing these cloud environments for you, you can spend your technical resources building beautiful experiences instead of the systems to power them.
According to WP Engine, it offers numerous support engineers per customer, and each one has years of WordPress experience. The CMS offers support via customer service software Zendesk by WordPress experts. Most tickets are answered within 30 minutes to get you back up online. The Business Package, which many companies opt for, includes phone support and the opt-in for a dedicated account manager to provide familiarity with the same person who can answer questions.
When I checked out their websites, I found they had an amazing plethora of options and security just for WordPress which I could only dream of at the web hosts I had partnered up with earlier. There was a downside however, the price. I finally came along WPEngine and I decided to sign myself up with them, due to a promotional code which allowed the first 3 months to be hosted for only 4$ a month, instead of the usual 29$.
Pros – high uptime, high performance (sites can handle 100s of visitors at once without nose diving performance), patches are taken care of, CDN is awesome, snapshot and staging site saves our developers 100s of hours of time, site migration plugin makes moving sites easy, support is responsive and 24/7 (a few years ago it wasn’t some there are conflicting things around the web on this)
×