Support – Our support team is a shining beacon within the company. We maintain a truly world-class NPS score of 86 along with 3 back-to-back Gold Stevie awards for customer service to prove it (more on that here). The team offers their best every day in an effort to serve our customers’ professional growth, and it shows in the feedback we get from them. This mentality is very much in line with one of our core values – Customer Inspired.
The hosting itself is fine. But I think they reel in a lot of people that don't know much about wordpress and more or less take advantage of that by charging an exuberant amount per month for hosting. I've been in this game a while and I know what is a decent price and what is is not. I got a good deal with WP Engine so I signed up with them. That's the only reason I signed up. Hopefully they still honor the deal in the coming year but I doubt they will. My websites are running super fast so it'll be a shame if I have to leave.
WP Engine Marketer Solution – With features and tools like Dev, Stage Prod Environments, SSH Gateway, and Git integration, your development team can build faster their way. Your audiences demand engaging and personalized experiences. With WP Engine’s GeoTarget feature, you can personalize your site content based on each consumer’s location. With their Performance Intelligence suite of analytics products, you’ll gain valuable insights about your site’s front-end, back-end, and content, so you can consistently hone your digital experience, improve SEO, grow traffic, reduce bounce rates, increase conversion rates, and boost brand loyalty.

No. The least expensive plan provides 50 GB of monthly bandwidth. But more important is the number of user visits they allow. For example, the Startup plan offers 25,000 user visits per month. They have ways of differentiating between real users and bots and spammers, and the 25,000 applies only to real users. So 25,000 user visits should be fine for most sites. But the higher level plans offer more visits.
WP Engine is a great company to work for if you go anywhere but support. If you do go in for support get ready for a high stress levels as management will want to enforce metrics while not having a full understanding of the metrics to begin with. When you start out management will judge you almost immediately as they do have their favorites. This will affect advancement which is very slow paced than advertised unless you fall into said favoritism. Like anywhere else it is cut throat and other employees will not hesitate to point out mistakes as failures rather than making it a learning experience. The pay for support is grossly underpaid compared to other companies out there. The culture is great and that is about the only thing great as they do have out of work functions for team outings. Pros Free lunch, Culture, Environment Cons Management, Long Hours, Office Politics.
Security – At WP Engine, our mission is to help our customers win online. We know that our customers’ sites represent their businesses, their livelihoods. They rely on us to protect them from attacks. As a result of our security layer, we block over 150 million bad requests every month. We proactively block numerous web application attacks, provide security maintenance and craft a one-off plugin/patches for vulnerable customers and automatically upgrade customer sites with the latest security updates.
WP Engine specializes in WordPress hosting, so as you'd expect, you should tap the massive CMS plug-in library for ecommerce tools. You can find useful plug-ins from Shopify, WooCommerce, and other companies. There are numerous email marketing tools, too. Drip, DirectIQ, Mailflow, and many other companies offer WordPress plug-ins that let you leverage customers' email addresses to make money.
I have used quite a few big name hosting companies through the years but they were all the hosting companies that sell their service by price and with the 99.9% uptime promise which is usually pure BS. After years of issues with downtime over an hour at a time slow speed spells and tech support totally denying there was a problem, I switched my main WordPress site which is a life insurance website to WP Engine. The change was like going from driving a Pinto to a Mercedes Benz. I now have consistent super speed, great security which is a major factor for a WordPress site and a team of people that handle all of the updates and actually maintain the website. They even keep track of everyones plugins to make sure none of the plugins are prone to problems that consume heavy resources or become security risks. The only thing I can say is you get what you pay for. I wish I new about these people years ago. It could have saved me a ton of aggravation. When you think of the thousands of dollars you can invest into website design, it only makes good sense to use good hosting. A hosting company can either make or break a nice website.

Take advantage of the built-in expert rule sets from the combined intelligence of Cloudflare and WP Engine, as well as data from Cloudflare’s 10 million websites, to protect you from emerging threats. You gain the best security protection against top OWASP security vulnerabilities, compromised data, and DDoS attacks that threaten to black out your digital business, brought to you by the leaders in WordPress and cloud security.
WP Engine is awesome. I have a number of sites hosted with them. Super fast, easy backup/restore, staging area to play with changes, and fantastic support. Hosting is definitely an area where you tend to get what you pay for. If you have a site that you really care about or that you’re trying to actually make money with, then WP Engine is a no-brainer and absolutely worth it.
This is important when considering the choice of a web host and how it could affect the SEO of an individual site. Google takes site speed into account with their search algorithm because they have found that every additional 100ms of page-load time mean a 20 percent drop in traffic. The longer your site takes to load, the more visitors will abandon the site and go about their day. You want a host that is capable of serving pages in 1.5 seconds or less. Business owners who migrate to WP Engine say it sees their sites load an average of 2-4 times faster, and notice an immediate increase in their search engine results.
WP Engine offers 60 days money back guarantee if you are not happy for any reason cancel your hosting within 60 days and get full 100% refund no questions ask. This refund policy applies to all the plans, personal, business or custom. So you can try wp engine for 60 days risk free and if not 100% happy just back up everything and cancel the service.
WP Engine gives you the keys to digital excellence. We arm you with a scalable platform that includes an integrated set of tools, bullet-proof security, services, and site performance analytics together with lightning-fast managed hosting. From pitching and signing new accounts to retaining clients and growing your business, WP Engine is with you every step of the way.

Support is probably the feature that will make the biggest difference in your hosting experience. When you need help with your site, you want to talk to tech-savvy people who can solve your technical issues quickly, and are patient to help you figure things out. Since you're hosting on WordPress, make sure the support team is comprised of WordPress experts, so they can fix not just the servers, but the site as well.

Some of our customers are highly technical, so whenever they contact us, it’s with difficult, interesting problems—not ones that can be solved with a knowledge base article or a simple, obvious response. Therefore, we started creating pathways for those customers to get to engineers faster—people who can work on the mind-bending stuff. Of course we don’t have that 24/7 yet, like we do with regular support. Fortunately, those problems are usually OK to be solved during normal business hours, so overall this approach has been effective.
The most basic plan, Startup (starting at $35 per month), supports one WordPress installation, 25,000 monthly visitors, 50GB of monthly data transfers, and a scant 10GB of storage. Moving up the ladder is Growth (starting at $115 per month), a tier that offers five WordPress installations, 100,000 visitors, 200GB of monthly data transfers, and 20GB of storage. Building on Growth is Scale (starting at $290 per month), which boasts 15 WordPress installations, 400,000 visits, 400GB of monthly data transfers, and 30GB of storage. Pressable, a rival managed WordPress host, boasts plans with larger specs, but also larger prices.
I found WP Engine exceedingly expensive, its staff very unresponsive to resolving technical issues and , when you point this out to them, they force you to terminate hosting contract in 1 week, in total breach of their own T&Cs. WP Engine is highly unprofessional, techically unskilled and unlawfall, not to mention their ourageously high cost. Stay away
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