All in all, I can safely say that, while they are expensive for small Personal users, they are 100 % worth it. You truly feel like they are actually doing great stuff with your money. Speed, up-time, stability, security and support are nothing short of amazing, and they really do deserve credit for that. It’s not for nothing that Automattic, the company behind WordPress, had invested money in WPEngine, They live up to their name in all the ways I can think of, and maybe even more.
For this testing, I used a website monitoring tool to track my WP Engine-hosted test site's uptime. Every 15 minutes, the tool pings my website and sends me an email if it is unable to contact the site for longer than one minute. I look at the data for the most recent 14 days for each site's review. In my newest tests, WP Engine proved incredibly stable. In fact, WP Engine didn't go down once during that two week testing period. As long as it keeps on this course, you can count on it deliver a rock-solid Web hosting experience.
This ties into the uptime percentages that web hosts frequently display. Uptime is defined as is the measure of the uninterrupted time that a hosting system experiences. Hosts usually advertise somewhere between 99 percent to 99.999 percent uptime. Assuming a 365-day cycle, 99 percent uptime actually means several days of unscheduled downtime, or not scheduled maintenance, for your sites. That means 99.999 percent brings your site down to only a few hours of downtime for that year. That's the difference between paying for a shared host and paying more for a managed host that will give you at least 99.99 percent uptime. To get to 100 percent uptime would require tens of thousands of dollars a month in hosting and system administration time. The intersection between cost and uptime is where most business owners find themselves, and that's why a managed host is again the choice for more business owners. They can pay five or six times more than a shared host would cost and get a slice of enterprise hosting that would otherwise cost tens of thousands a month.
I contacted WP Engine several times during testing—early morning and midday—to get a sense of its support team's effectiveness. I called to discover how to install new WodPress themes, and then used the web chat to contact a representative who would explain SSL certificates. The team answered both questions, and a few miscellaneous others, accurately and quickly, after short wait times.
As a developer and manager of my company’s custom wordpress site, I can’t say enough good things about WP Engine’s chat support. I’ve needed help with technical questions and troubleshooting several times since taking over the site and the chat tech support specialists are always excellent. I get really clear answers in a very timely manner and they often think of things I haven’t even thought of yet. All of my experiences at WP Engine have been great! I often recommend them to others as a fantastic service with superior customer support.