That said – the tough thing about customer support is that so much of the judgment is anecdotal. Everyone has a story, but you never know if the story is because they talked to the one rockstar-vs-rookie having an awesome-vs-terrible day. Like I mention in every hosting review, the important part is to see if a company treats support as an investment or a cost.
While at first glance, WP Engine seems exhorbitantly expensive, it turns out the host's plans are extremely competitively priced for the amazing hosting provided. These plans are built for developers and agencies, not the first-time site owner looking to publish a family blog. For most sites, the Startup plan is more than enough, and all subscribers benefit from WP Engine's in-house technology. The main difference between plans is the number of visitors you can have coming to your site (ranging from 25K to millions per month), the amount of WordPress installs (ranging from 1 to 25+), and the amount of local storage (10GB and up). The WP Engine team's WordPress expertise really puts the company at the top of the food chain if you want to run a top-tier WordPress site.
From their backend process, the first customer type seems to be WordPress developers and designers who want to focus on development & design without dealing with hosting maintenance – and have clients who have some budget. The designer/dev builds the site directly in WP Engine’s staging environment, launches the site, then hands the website over to their client.
After you read the wp engine review for 2020, and learn more about the hosting you can now decide if this is the right solution for you. Since there is 60 days money back guarantee you pretty much have nothing to lose when you decide to try wp engine. Start with the startup plan with monthly option of around $27/month and if you like it and decide to stay you can always upgrade your plan to annual and save money. Wp engine is probably the best WordPress hosting if you don’t want to think about hosting and just focus on your business or clients work.
If you approach them with any issue, they blame it on the developer. This is so they can sell you developer services, getting your current developer fired. Imagine your coding a website for someone and someone comes in when you are not looking and puts a disallow on the site. You know the default is to only disallow the admin panel and you never created a robots.txt file, nor do you even have access to the robots.txt file from the sftp. As far as you are concerned it does not exist. You then get a call from your client screaming saying that they spoke with WPE who says it is a common mistake by a rookie developer. As far as I am concerned the only person responsible for the disallow is the person who puts it there. You cant force code and not take responsibility. What other code has been forced that the developer will get blamed for?
Wordpress sites need dependable hosting that fits with their algorithms & setup. WP Engine has just the right hosting IMO for Wordpress, the sites run very smoothly and they are very secure. I'm able to upload some large photos without any issue. If you are sick of having your Wordpress site lag or are just having any issues with uploading, you should make the switch to WP Engine Hosting.
Support is probably the feature that will make the biggest difference in your hosting experience. When you need help with your site, you want to talk to tech-savvy people who can solve your technical issues quickly, and are patient to help you figure things out. Since you're hosting on WordPress, make sure the support team is comprised of WordPress experts, so they can fix not just the servers, but the site as well.