Malicious code can embed itself into a website by writing to the file-system. This occurs when a vulnerability is present in a theme or plugin that leaves the door open for malicious injection. The WP Engine environment limits the processes that can write to disk. So even if you’re using a theme or a plugin with a vulnerability, it is harder for them to be exploited.
A major focus for WP Engine has been, and continues to be, around contributing to the WordPress community. In fact, it’s another one of our values – Committed to Giving Back. Our commitment in time, money, writing, coding and thought leadership totaled more than $1.7 million in 2018 so far. The StudioPress acquisition is the next level for us in these community giveback efforts. As WP Engine moves from strength to strength, we have the resources to help the Genesis Framework to grow and flourish. In fact, 15% of all our customers are using Genesis, with 25% of our largest customers utilizing it. As a company, it’s a framework we are already very familiar with.
Some of our customers are highly technical, so whenever they contact us, it’s with difficult, interesting problems—not ones that can be solved with a knowledge base article or a simple, obvious response. Therefore, we started creating pathways for those customers to get to engineers faster—people who can work on the mind-bending stuff. Of course we don’t have that 24/7 yet, like we do with regular support. Fortunately, those problems are usually OK to be solved during normal business hours, so overall this approach has been effective.
WP Engine will also work to ensure that your website is secure and protected. All of their Enterprise Solutions include EverCache, a global CDN, and Let's Encrypt SSL certificates. WP Engine will also take care of managing and installing any patches or updates to WordPress for you. This will help to remove a task from your plate, while also ensuring that updates are compatible and installed correctly.
For this testing, I used a website monitoring tool to track my WP Engine-hosted test site's uptime. Every 15 minutes, the tool pings my website and sends me an email if it is unable to contact the site for longer than one minute. I look at the data for the most recent 14 days for each site's review. In my newest tests, WP Engine proved incredibly stable. In fact, WP Engine didn't go down once during that two week testing period. As long as it keeps on this course, you can count on it deliver a rock-solid Web hosting experience.
I self-hosted WordPress for years until I started experiencing crashes every time a post made it to the first page of Hacker News. I switched to WP Engine right before speaking at a major event. Not only did my blog survive the traffic spike, but I’ve doubled the number of subscribers since then and haven’t experienced a single outage yet. It’s nice to pay someone to handle all the hosting BS that we’re no good at. They’re WordPress Pros.
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WP Engine is the best-managed WordPress hosting provider founded by entrepreneur Jason Cohen in 2010. Jason is a very smart and brilliant entrepreneur where he funded other companies’ prior WP Engine. WP Engine is Headquartered in Austin, Texas and now has over 700 employees. WP Engine support over 85,000 customers in over 140 countries, and over 500,000 web experiences globally. The goal for WP Engine was to give customers fully managed WordPress hosting so they can focus on their business and not on the hosting itself. He hired only professional WordPress experts to help manage and support WP Engine. The Austin-based company offers multiple hosting plans, all of which are optimized for WordPress.
As a developer and manager of my company’s custom wordpress site, I can’t say enough good things about WP Engine’s chat support. I’ve needed help with technical questions and troubleshooting several times since taking over the site and the chat tech support specialists are always excellent. I get really clear answers in a very timely manner and they often think of things I haven’t even thought of yet. All of my experiences at WP Engine have been great! I often recommend them to others as a fantastic service with superior customer support.