Any serious WordPress site needs four things: security, speed, scalability, and service. Usually you can find a company that gives you one or two of these. Occasionally three, almost never four. WP Engine excels at all four. They are not just a hosting company, they are your partners in success. I’m always raving about them and give them my absolute best recommendation. On a scale of one to ten, I give them an eleven!
Shortly after Google Penguin (which WHSR took a big hit), I decided to change and started rebuilding everything from ground zero. The idea was to grow WHSR into a web service provider, build a community around ourselves, and rely less on Google traffic. That was the time when WHSR Uptime Monitor was made and we switched back to conventional VPS hosting environment.
WP Engine’s product portfolio has grown considerably over the last couple of years. In fact, we just launched our high-performance advanced security solution, Global Edge Security. Depending on the customer, you may see different preferences for different tools. For example, customers on dedicated servers are really enjoying SSH Gateway access. On the smaller, shared-plans side, agencies and freelance developers always praise the ease of the development and production environments on our platform, with our stalwart transferable install feature being a particular highlight.
From their backend process, the first customer type seems to be WordPress developers and designers who want to focus on development & design without dealing with hosting maintenance – and have clients who have some budget. The designer/dev builds the site directly in WP Engine’s staging environment, launches the site, then hands the website over to their client.
That said – the tough thing about customer support is that so much of the judgment is anecdotal. Everyone has a story, but you never know if the story is because they talked to the one rockstar-vs-rookie having an awesome-vs-terrible day. Like I mention in every hosting review, the important part is to see if a company treats support as an investment or a cost.
WP Engine seriously has the best support out there. They are always professional and get back to you quickly. I host a couple of ecommerce sites with them and it is well worth the money for the peace of mind. Having the staging site is so helpful and easy to use instead of having to set up and maintain a separate dev site myself. The daily restore points and being able to make manual restore points has helped me out tremendously when I’ve accidentally broken things lol It really does feel like having an army of WordPress experts at your side. I highly recommend them!
There are four different plan options offered by WP Engine for small and medium businesses. They primarily differ based on the number of sites you'll be able to host, the number of visits your site will be allowed each month, and the amount of bandwidth you'll receive. The Startup Plan allows you to set up one website, provides 50GB bandwidth, and will support up to 25,000 visitors each month.
WordPress is the backbone that supports millions of websites, so it's not surprising that many web hosting services focus exclusively on hosting one of the world's most popular content management systems—WP Engine among them. WP Engine is a high quality host that boasts excellent uptime, WordPress-specific security, daily backups, real-time threat detection, cloud platform flexibility, and other excellent features. Overall, the enterprise-class managed WordPress plans, for which WP Engine is an Editors' Choice, can get your site up and running in no time, but you'll need to look elsewhere for domain names and creating email accounts.
According to WP Engine, it offers numerous support engineers per customer, and each one has years of WordPress experience. The CMS offers support via customer service software Zendesk by WordPress experts. Most tickets are answered within 30 minutes to get you back up online. The Business Package, which many companies opt for, includes phone support and the opt-in for a dedicated account manager to provide familiarity with the same person who can answer questions.
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But I have found 1 that is smaller, US based, and their technical people are on top of everything, immediately….We use vps and most of our clients eventually transfer to them. MD Hosting…truly their support is in a class of their own. Privately owned and very competetive pricing. We have been on their hosting for over 2 years…its what hosting should be.