Our actionable insights tools, like Page Performance and Content Performance are always a hit. Overall however, our most popular tool would be Application Performance. It provides code-level visibility to help teams troubleshoot faster, optimize their WordPress experiences, and increase development agility. It gives development and IT operation teams the visibility they need to build and maintain great WordPress digital experiences.
WPE is over-rated. They have a lot of issues that people not in the know are unaware of. The canonical name wpengine.c causes double indexing on google and DESTROYS SEO. If you try to point the name back to your domain you run into issues with looping. They also force a no index in robots.txt without alerting anyone of doing so. This disallow gets copied over to the live site causing your site to not be indexed by google. Again DESTROYING your SEO. They added this disallow to solve the problem of double indexing, which does not work anyway because google still indexes it (the correct way is to use htaccess). So in the end the site winds up not being indexed and gets points against it from google.
WP Engine is a managed hosting environment specifically designed for WordPress installations, themes, and plug-ins. In fact, you don't need to install WordPress as you do with most other web hosts; the content management system comes preinstalled. It was refreshing to open my introductory email, view my login credentials, and then get started without any additional setup. In terms of creating content, WP Engine functions as any other self-hosted WordPress installation. It's a breeze to create posts, pages, and galleries.
A simple oversight in updating your plugins can be a big deal. Plugin vulnerabilities represent 55.9% of the known entry points for attacks, but keeping plugins up to date is time-consuming and can cause your—or your clients’—mission critical site to break. WP Engine’s Smart Plugin Manager is the trusted solution to keep all your plugins up to date and your sites secure.
Some of our customers are highly technical, so whenever they contact us, it’s with difficult, interesting problems—not ones that can be solved with a knowledge base article or a simple, obvious response. Therefore, we started creating pathways for those customers to get to engineers faster—people who can work on the mind-bending stuff. Of course we don’t have that 24/7 yet, like we do with regular support. Fortunately, those problems are usually OK to be solved during normal business hours, so overall this approach has been effective.
This ties into the uptime percentages that web hosts frequently display. Uptime is defined as is the measure of the uninterrupted time that a hosting system experiences. Hosts usually advertise somewhere between 99 percent to 99.999 percent uptime. Assuming a 365-day cycle, 99 percent uptime actually means several days of unscheduled downtime, or not scheduled maintenance, for your sites. That means 99.999 percent brings your site down to only a few hours of downtime for that year. That's the difference between paying for a shared host and paying more for a managed host that will give you at least 99.99 percent uptime. To get to 100 percent uptime would require tens of thousands of dollars a month in hosting and system administration time. The intersection between cost and uptime is where most business owners find themselves, and that's why a managed host is again the choice for more business owners. They can pay five or six times more than a shared host would cost and get a slice of enterprise hosting that would otherwise cost tens of thousands a month.
As a developer and manager of my company’s custom wordpress site, I can’t say enough good things about WP Engine’s chat support. I’ve needed help with technical questions and troubleshooting several times since taking over the site and the chat tech support specialists are always excellent. I get really clear answers in a very timely manner and they often think of things I haven’t even thought of yet. All of my experiences at WP Engine have been great! I often recommend them to others as a fantastic service with superior customer support.