According to WP Engine, it offers numerous support engineers per customer, and each one has years of WordPress experience. The CMS offers support via customer service software Zendesk by WordPress experts. Most tickets are answered within 30 minutes to get you back up online. The Business Package, which many companies opt for, includes phone support and the opt-in for a dedicated account manager to provide familiarity with the same person who can answer questions.


WP Engine specializes in WordPress hosting, so as you'd expect, you should tap the massive CMS plug-in library for ecommerce tools. You can find useful plug-ins from Shopify, WooCommerce, and other companies. There are numerous email marketing tools, too. Drip, DirectIQ, Mailflow, and many other companies offer WordPress plug-ins that let you leverage customers' email addresses to make money.

For beginners, installing a WordPress theme and getting a site up and running couldn't be easier. For more experienced folks, such as myself, WP Engine's advanced features, such as single-click development staging areas, Git integration, multiple server locations, CDN compatibility, and a ton of other niceties, can't be beat. These features make the monthly price worthwhile, compared to what the more economically competitive hosts offer.”
WP Engine Marketer Solution – With features and tools like Dev, Stage Prod Environments, SSH Gateway, and Git integration, your development team can build faster their way. Your audiences demand engaging and personalized experiences. With WP Engine’s GeoTarget feature, you can personalize your site content based on each consumer’s location. With their Performance Intelligence suite of analytics products, you’ll gain valuable insights about your site’s front-end, back-end, and content, so you can consistently hone your digital experience, improve SEO, grow traffic, reduce bounce rates, increase conversion rates, and boost brand loyalty.
With a 99.95% service availability guarantee, WP Engine has above-average reliability. The company's support portal provides nice access to a knowledgebase for the most commonly asked questions regarding WP Engine services, site migration, and common WordPress problems. In addition, the support staff is available via online chat, phone, and a ticketing system. Furthermore, the folks who are helping you are WordPress experts and can almost always help point you in the right direction.

WP Engine is a managed hosting environment specifically designed for WordPress installations, themes, and plug-ins. In fact, you don't need to install WordPress as you do with most other web hosts; the content management system comes preinstalled. It was refreshing to open my introductory email, view my login credentials, and then get started without any additional setup. In terms of creating content, WP Engine functions as any other self-hosted WordPress installation. It's a breeze to create posts, pages, and galleries.

If you approach them with any issue, they blame it on the developer. This is so they can sell you developer services, getting your current developer fired. Imagine your coding a website for someone and someone comes in when you are not looking and puts a disallow on the site. You know the default is to only disallow the admin panel and you never created a robots.txt file, nor do you even have access to the robots.txt file from the sftp. As far as you are concerned it does not exist. You then get a call from your client screaming saying that they spoke with WPE who says it is a common mistake by a rookie developer. As far as I am concerned the only person responsible for the disallow is the person who puts it there. You cant force code and not take responsibility. What other code has been forced that the developer will get blamed for?


If you run a small business that doesn't require enterprise-class WordPress hosting, I suggest checking out A2, the category's co-Editors' Choice. The Linux-based A2 offers four excellent WordPress hosting tiers, starting at $7.99 per month, offers unlimited storage and monthly data transfers across the board. The plans top out with the $24.46 per month managed package that includes unlimited databases and websites.
Some of our customers are highly technical, so whenever they contact us, it’s with difficult, interesting problems—not ones that can be solved with a knowledge base article or a simple, obvious response. Therefore, we started creating pathways for those customers to get to engineers faster—people who can work on the mind-bending stuff. Of course we don’t have that 24/7 yet, like we do with regular support. Fortunately, those problems are usually OK to be solved during normal business hours, so overall this approach has been effective.
Unfortunately, WP Engine's toll-free, 24/7 telephone support isn't available to people who've signed up for the Startup plan; you must be at least a Growth subscriber to get someone on the horn aroudn the clock. Otherwise, you're limited to 7 a.m. to 7 p.m. (CST) hours. This could prove vexing if you're a Startup customer who wants to speak to a human being at 3 in the morning. At $35 per month, this seems a bit stingy. WP Engine compensates with 24/7 live chat, so you aren't totally left out in the cold if you're a Startup customer.
Welcome to WP Engine’s system status page. If you want to keep on top of any disruptions in service to our WP platform, support services, or product features, this is the page to check. We report major outages to this status page. This is great feature if you want to see if your server is down or what is the issue with wp engine hosting you can check wp engine system status.
WP Engine specializes in VIP managed WordPress hosting. As pioneers in the managed WordPress hosting industry, they boast an impressive customer list including Yelp, Asana, National Geographic, PBS, and MyFitnessPal. WP Engine is an ideal choice for those looking for hassle-free premium WordPress hosting. Read our expert WP Engine review to see if it’s the right choice for you.
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