The most basic plan, Startup (starting at $35 per month), supports one WordPress installation, 25,000 monthly visitors, 50GB of monthly data transfers, and a scant 10GB of storage. Moving up the ladder is Growth (starting at $115 per month), a tier that offers five WordPress installations, 100,000 visitors, 200GB of monthly data transfers, and 20GB of storage. Building on Growth is Scale (starting at $290 per month), which boasts 15 WordPress installations, 400,000 visits, 400GB of monthly data transfers, and 30GB of storage. Pressable, a rival managed WordPress host, boasts plans with larger specs, but also larger prices.
WP Engine has amazing customer support, and if you contact these guys for anything. They will respond quickly and friendly. One of WP Engine’s philosophies is, “Kicking ass at your job is the only salesforce we need,” and I think WP Engine exemplifies that.” After all is said and done, WP Engine is a solid host, and now my host of choice for any new web development projects I have
That said – the tough thing about customer support is that so much of the judgment is anecdotal. Everyone has a story, but you never know if the story is because they talked to the one rockstar-vs-rookie having an awesome-vs-terrible day. Like I mention in every hosting review, the important part is to see if a company treats support as an investment or a cost.
Many things have changed since WHSR shifted out. Various new features were added as technology advances, the company is funded by a large group of investors including Automattic (the folks behind WordPress.com), and many bloggers and WP experts regard them as one of the best managed WordPress hosting (there were also some who go against them, more about that later).
For more than a decade, Jeffrey L. Wilson has penned gadget- and video game-related nerd-copy for a variety of publications, including 1UP, 2D-X, The Cask, Laptop, LifeStyler, Parenting, Sync, Wise Bread, and WWE. He now brings his knowledge and skillset to PCMag as a Managing Editor. When he isn't staring at a monitor (or two) and churning out web hosting, music, utilities, and video game copy, Jeffrey makes comic books, mentors, practices bass and Jeet Kune Do, and appears on the odd podcasts or convention panel. He also collects vinyl and greatly enjoys a craft brew.
A simple oversight in updating your plugins can be a big deal. Plugin vulnerabilities represent 55.9% of the known entry points for attacks, but keeping plugins up to date is time-consuming and can cause your—or your clients’—mission critical site to break. WP Engine’s Smart Plugin Manager is the trusted solution to keep all your plugins up to date and your sites secure.
I contacted WP Engine several times during testing—early morning and midday—to get a sense of its support team's effectiveness. I called to discover how to install new WodPress themes, and then used the web chat to contact a representative who would explain SSL certificates. The team answered both questions, and a few miscellaneous others, accurately and quickly, after short wait times.
And then there’s a separate level of managed WordPress Hosting where you are not really buying hosting per se – but rather services to keep your WordPress install live. Basically, a Managed WordPress Hosting service offers a menu of services tailored to WordPress at a higher price point, so that the website owner can focus less on speed + security and more on the website content + functionality.
Support is everything when you have a website and suddenly you mess up and accidentally do something to the site. Support techs have been stellar every time I mess up one of my site (I tinker around with the code too much for my own good). These techs specialize in wordpress so they can help you fix the issue easily and effortlessly. Highly recommend to those like myself who seem to mess with the coding too much haha.
WP Engine will also work to ensure that your website is secure and protected. All of their Enterprise Solutions include EverCache, a global CDN, and Let's Encrypt SSL certificates. WP Engine will also take care of managing and installing any patches or updates to WordPress for you. This will help to remove a task from your plate, while also ensuring that updates are compatible and installed correctly.
Take advantage of the built-in expert rule sets from the combined intelligence of Cloudflare and WP Engine, as well as data from Cloudflare’s 10 million websites, to protect you from emerging threats. You gain the best security protection against top OWASP security vulnerabilities, compromised data, and DDoS attacks that threaten to black out your digital business, brought to you by the leaders in WordPress and cloud security.
We have run many clients on WordPress Engine and have had mixed reviews with our last experience ranging in the “awful” category. DO NOT go to them if you run a high profile client. Use Linode or similar. They use Rackspace for their hosting (which sucks) so any large scale sites will need to go to a better host since they don’t actually manage their own servers. Here are some issues we’ve run into:
WP Engine partners with Amazon Web Services and Google Cloud Platform to build your websites on the same industry-leading architecture those companies use to power their own digital experiences. Global data centers and cloud coverage ensure your site is available and loading fast no matter where your visitors are in the world. And, with WP Engine optimizing these cloud environments for you, you can spend your technical resources building beautiful experiences instead of the systems to power them.
Traditional Hosts: Beware of this new breed of hosting. WP Engine removes the need for a caching plugin. They’re faster than 97% of all websites tested by Pingdom. WP Engine enables your site to be as fast without the optimization tricks. Their support has earned an A+ in my book. The WP Engine staging area is a favorite of my development team, no more developing on a live platform. That gives them a hat trick.
Site speed is a major differentiator for WP Engine. It’s one of the key hallmarks of our platform which set us apart from our competitors. The technology behind this includes single-click CDN integration, our custom NGINX extension, and SSD technology. The CDN drastically cuts time waiting for assets and ensures resources are freed up for important requests. The NGINX integration provides a better experience for your visitors by prioritizing human requests over automated system requests. And the SSD technology works to avoid RAM saturation and improves backend rendering. For a deeper dive on our technology stack, check out this page.
WPEngine is VIP WordPress hosting. Their hassle-free hosting offers fast and robust servers that can handle anything. Your website is practically hacker proof, and their mind-blowing customer service makes you feel like king. They offer automatic security updates, daily backups, one-click restore points, automatic caching, top-tier security, one-click staging area, and more. WPEngine is like having an army of WordPress experts on your side for assistance. Brands like HTC, FourSquare, SoundCloud, Balsamiq, and many others use WPEngine for their WordPress hosting (Just sayin’). If you are a business who do not want to deal with the technical side of running your blog, then WPEngine is the solution for you. Bonus: now you get all 36+ premium StudioPress themes and Genesis framework for free with all WP Engine accounts.