Support is everything when you have a website and suddenly you mess up and accidentally do something to the site. Support techs have been stellar every time I mess up one of my site (I tinker around with the code too much for my own good). These techs specialize in wordpress so they can help you fix the issue easily and effortlessly. Highly recommend to those like myself who seem to mess with the coding too much haha.
We have slower speeds with WPE in comparison to a cheaper route with a collo or digitalocean. Also if you run ads on your site, they have no solution for you. You still need to find a host for your ads, in which case you might as well host wp there as well. Its that or allow yourself to be a part of the game where WPE steals clients with shady business practices that hurt not just the developers but also their own customers.
I contacted WP Engine several times during testing—early morning and midday—to get a sense of its support team's effectiveness. I called to discover how to install new WodPress themes, and then used the web chat to contact a representative who would explain SSL certificates. The team answered both questions, and a few miscellaneous others, accurately and quickly, after short wait times.
Extremely likely, between the simple setup, automated migrations and great support when you need just a little more control, WP Engine has not failed me yet. There seems to be times when the admin side of a site seems a bit sluggish. This is usually during peak hours, but if your site is on a server with other sites that have heavy loads, you can become affected. But you can usually ask them to move your site to another server and they’ll take care of getting you to a more reliable environment. – Bret Wegner, Drive Social Now / quoted from Fit Small Business.
That said, WP Engine plans are priced a bit on the high side especially compared to shared hosting, which is not helpful for those on limited budgets. However, for those that plan to scale their business in the near future, or are already generating a lot of revenue, the high price is worth the services they provide and the peace of mind that their site is safe and always running.

While at first glance, WP Engine seems exhorbitantly expensive, it turns out the host's plans are extremely competitively priced for the amazing hosting provided. These plans are built for developers and agencies, not the first-time site owner looking to publish a family blog. For most sites, the Startup plan is more than enough, and all subscribers benefit from WP Engine's in-house technology. The main difference between plans is the number of visitors you can have coming to your site (ranging from 25K to millions per month), the amount of WordPress installs (ranging from 1 to 25+), and the amount of local storage (10GB and up). The WP Engine team's WordPress expertise really puts the company at the top of the food chain if you want to run a top-tier WordPress site.


Malicious code can embed itself into a website by writing to the file-system. This occurs when a vulnerability is present in a theme or plugin that leaves the door open for malicious injection. The WP Engine environment limits the processes that can write to disk. So even if you’re using a theme or a plugin with a vulnerability, it is harder for them to be exploited.
Build amazing WordPress digital experiences with StudioPress’s themes easy-to-use, premium themes. Thanks to the Genesis Framework, all themes are search-engine-optimized with locked down security features. Plus, every theme is Gutenberg ready, helping to simplify the content design and editing process even further. The best part? They’re included with your WP Engine plan. You will get over 35+ fully responsive WordPress themes plus over 35+ beautiful design and coded Studio Press themes once you sign up with any plan from Startup to Scale to Custom hosting solutions. StudioPress is the most well know WordPress premium shop, its has the best and well coded themes available. So you know you getting the best premium themes for free when you sign up for WP Engine any hosting plan.
This ties into the uptime percentages that web hosts frequently display. Uptime is defined as is the measure of the uninterrupted time that a hosting system experiences. Hosts usually advertise somewhere between 99 percent to 99.999 percent uptime. Assuming a 365-day cycle, 99 percent uptime actually means several days of unscheduled downtime, or not scheduled maintenance, for your sites. That means 99.999 percent brings your site down to only a few hours of downtime for that year. That's the difference between paying for a shared host and paying more for a managed host that will give you at least 99.99 percent uptime. To get to 100 percent uptime would require tens of thousands of dollars a month in hosting and system administration time. The intersection between cost and uptime is where most business owners find themselves, and that's why a managed host is again the choice for more business owners. They can pay five or six times more than a shared host would cost and get a slice of enterprise hosting that would otherwise cost tens of thousands a month.
WP Engine Small and Medium Business SMB Solution – Let your imagination run free, building on the WordPress content management system (CMS)—the fastest growing CMS used by over 28% of all the web—and 60% of all sites that use a CMS. Don’t have developers to build your site? We have your back. With our ecosystem of theme providers, developers, and agencies, you can create turnkey or custom digital experiences that drive your business forward faster. WP Engine ensures your hosting is properly configured for your business and offers real-time security threat detection, free Let’s Encrypt SSL Certificates, our EverCache proprietary caching technology, and a global CDN. We also manage WordPress patches and updates. So, you gain peace of mind always being a step ahead.

WP Engine offers one type of hosting service which is the managed WordPress hosting, where you can pick the best option for you and pricing, depends on number of visits per month. They have a Monthly or Annually Payment plan if you pay annually you get 2 months free. Hosting options include Startup, Growth, Scale, Custom. You can read full WP Engine Pricing explained and pick the best plan for you.
Pros – high uptime, high performance (sites can handle 100s of visitors at once without nose diving performance), patches are taken care of, CDN is awesome, snapshot and staging site saves our developers 100s of hours of time, site migration plugin makes moving sites easy, support is responsive and 24/7 (a few years ago it wasn’t some there are conflicting things around the web on this)
Based on our experience with WP Engine, we found the interface to be incredibly straightforward. The customer dashboard is incredibly responsive, fast, and easy to navigate. It's apparent that WP Engine has focussed on having a modern home website — showing off the company's commitment to usability in every aspect of its business model. Once our site was launched, we were in the typical wp-admin area of WordPress and were able to get a wait time of only 42 milliseconds for our first byte. We probably don't have to tell you this, but that is extremely fast!

WP Engine is by many experts considered the best in WordPress Managed Hosting, they offer automatic security updates, daily backups, one-click restore points, automatic caching, top-tier security, FREE CDN &  SSL Plus FREE Site Migration. WP Engine is not cheap compared to other WordPress hosting, but you get what you pay, and WP Engine has the best support and performance by the top WordPress experts so you can be sure your website will be handled by the best. Many well know websites are running on WP Engine because of the speed, security and hustle free dealing with technical aspect of your website.
They make things seem easier than they are at times, to sell people on their service. e.g. the idea of instant transfer to them as if DNS delay does not exist. They have some poor recommendations at times. e.g. CName instead of A-Records. This sort of thing benefits them but is not best practice as you cant assign an apex domain to a CName. I found this sort of thing would happen often… they really sell people on the idea that their way is easier and better than everyone else, but going so far as ignoring best practices. This is noticable in their caching as well, which is how they get such great numbers in regards to speed, however it is not best practice to cache so aggressively.
That’s where managed WordPress hosting comes in. WP Engine takes care of (nearly) all speed concerns. They have customized servers with extremely aggressive caching and even more advanced “stack” than a typical web host. They also have trained support who will go into your WordPress install and identify the exact chokepoint to get your site moving.
WP Engine offers one type of hosting service which is the managed WordPress hosting, where you can pick the best option for you and pricing, depends on number of visits per month. They have a Monthly or Annually Payment plan if you pay annually you get 2 months free. Hosting options include Startup, Growth, Scale, Custom. You can read full WP Engine Pricing explained and pick the best plan for you.
According to WP Engine, it offers numerous support engineers per customer, and each one has years of WordPress experience. The CMS offers support via customer service software Zendesk by WordPress experts. Most tickets are answered within 30 minutes to get you back up online. The Business Package, which many companies opt for, includes phone support and the opt-in for a dedicated account manager to provide familiarity with the same person who can answer questions.
Some of our customers are highly technical, so whenever they contact us, it’s with difficult, interesting problems—not ones that can be solved with a knowledge base article or a simple, obvious response. Therefore, we started creating pathways for those customers to get to engineers faster—people who can work on the mind-bending stuff. Of course we don’t have that 24/7 yet, like we do with regular support. Fortunately, those problems are usually OK to be solved during normal business hours, so overall this approach has been effective.
WP Engine does not include email accounts or functions for sending email messages from your domain. But, their hosting does support this. You will have to set up a 3rd party email provider to send email messages from your WordPress site. This will let you send bulk email messages as part of an email marketing campaign or newsletter updates to blog subscribers.

They make things seem easier than they are at times, to sell people on their service. e.g. the idea of instant transfer to them as if DNS delay does not exist. They have some poor recommendations at times. e.g. CName instead of A-Records. This sort of thing benefits them but is not best practice as you cant assign an apex domain to a CName. I found this sort of thing would happen often… they really sell people on the idea that their way is easier and better than everyone else, but going so far as ignoring best practices. This is noticable in their caching as well, which is how they get such great numbers in regards to speed, however it is not best practice to cache so aggressively.

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